The Recreation Supervisor of Aquatics is an integral part of the Recreation Division with the City of Greeley and is responsible for overseeing Aquatics Coordinators, Pool Technician, and 90+ part time/seasonal employees.  This position is directly responsible for the operations of all aquatics facilities and assists with operations at all recreational facilities. The Recreation Supervisor of Aquatics provides leadership and direction for all employees within the aquatic realm and is responsible for maintaining public safety, staff certifications, risk management training and documentation, emergency response practices, contract/user group management, state regulatory requirements, and programming.  The Recreation Supervisor of Aquatics works closely with Administration to develop, evaluate, grow, and oversee all aquatics budgets.

Essential Functions:

Personnel Management 

• Hire, train, supervise and evaluate Recreation Coordinators and Pool Technicians and ensure all other hourly employees are fulfilling expectations of their positions. 
• Oversee monthly training for staff on topics such as customer service, risk management, emergency response, conflict resolution and point of sale. 
• Host regularly scheduled team meetings and training for full-time staff. 
• Conduct individual staff meetings on a regular basis with direct reports focusing on professional development, goal setting, employee expectations and continual growth. 
• Work closely with other Recreation Supervisors to ensure expectations such as recognition and discipline are consistent amongst staff and knowledge is shared between program and facility areas. 
• Foster the development of special events, incentive programs, collaborative programs, and support staff when needed with the execution of events and programs. 
• Provide quality customer service through the development of relationships with staff, participants, community members and various organizations. 

Facility and Risk Management 

• Serve as the point person for all operations within the Recreational aquatic facilities and programs as well as assisting with the operations of the Family Funplex and Recreation Center. 
• All communication and correspondence with any program or service takes place within the aquatic facilities. 
• Ensure facilities and programs meet local, state, and federal guidelines. 
• Support reservation requests and facility scheduling. 
• Partner with facilities staff to ensure aquatic repairs are completed in a timely manner and all preventative maintenance occurs regularly. 
• General pool maintenance and repair for all aquatic facilities. 
• Ensure mechanical systems are working properly and provide routine maintenance. 
• Assist with the oversight and coordination of capital improvement projects. 
• Ensure standard operating procedures, risk management and emergency response plans, staff manuals, facility rules and regulations, memorandums of understanding, user agreements and all necessary forms are in place for the facility/program area and are updated on an annual basis. 
• Train staff on risk management procedures and ensure all employees are demonstrating safe practices. 

Fiscal Management 

• Oversee the purchase of furniture, fixtures, and equipment. 
• Regularly review and report program and facility budgets to ensure expenditures and revenue align with the Greeley Recreation priorities and budget forecasts. 
• Regularly update performance measures. 
• Provide division updates for senior leadership and applicable boards/committees. 
• Oversee payroll, aquatic budgets and timekeeping for facilities and program staff.

Membership/Customer Relations 

• Oversee membership and daily admissions offerings at outdoor aquatic facilities. 
• Provide quality customer service through the development of relationships with program participants, members, guests, local organizations, and the community. 
• Work with Communication and Engagement Department along with Greeley Recreation staff to develop a marketing and communication plan. 

Technology/Assessment

• Utilize software and other tools for reporting purposes and ensure all staff are properly trained on the software. 
• Support the development and administration of surveys and focus groups to gauge participant satisfaction levels, gather constructive feedback and acquire ideas for facility and program improvements. 
• Assist with development and management of digital marketing efforts.

Program Management 

• Develop, schedule, promote, implement, lead, evaluate, and manage a variety of aquatic programs and special events.
• Work directly with the Communication and Engagement Department to ensure marketing materials, website, and social media sites are updated with accurate information. 
• Assist in the development of new and innovative recreation programs in a variety of categories based on community demand and needs. 
• The Recreation Supervisor position is also responsible for other duties as assigned. 

Communication

• Works closely with community partners, vendors/ contractors. 
• Establishes contracts with organizations and determine operation schedules and rental fees. 
• Develops Coordinator goals and priorities and ensures staff are continually operating with a growth mindset.

Problem solving and decision-making

• Incumbent is expected to solve a variety of problems in situations where there are substantially diversified procedures, specialized standards, and only limited standardization. 
• Changing priorities or differing situations requires the incumbent to consider which among many procedures should be followed in what sequence to achieve the required job results. 
• Requires reasoning to produce a practical course of action within the established process. 
• Choices fall within the range of specified, acceptable standards, alternatives, and technical practices. 

Supervisory Responsibilities

• Organize and delegate assignments to team members.
• Timekeeping and payroll processing.
• Hiring, training, motivating and coaching employees.
• Evaluate employee performance and goal setting.
• Hold employees accountable for assigned task and goals.
• Provide timely and constructive feedback and training opportunities.
• Provide training opportunities with a focus on employee development.
• Resolve conflicts and complaints.
• Analyzing information and processes and developing more effective or efficient processes.
• Establishing and achieving business and financial objectives.
• Ensure compliance with safety procedures.