Reporting to a Portfolio Manager, the Senior Property Manager will manage the daily activities of retail and office assets in addition to supporting the Portfolio on a national level. The objective is to optimize asset value, improve tenant satisfaction, and increase revenue.

RESPONSIBILITIES:

Property Operations:

• Develops and implements the approved strategic plan for the office and retail properties.
• Responsible for the day-to-day operations of Class A buildings to ensure that all site operations are in compliance with established policies and procedures, the management agreement, and are consistent with the Company’s overall objectives.
• Conducts formal site inspections monthly in compliance with established standard operating policies and procedures.
• Creates and maintains site-specific documentation, including property information books, site operating manuals, and emergency operations manuals.

Financial Management:

• Prepares annual budget, monthly financial variance reports, operations analysis, and leasing activity reports.
• Supervises a five-year capital planning in partnership with the Senior Operations lead.
• Ensures adherence to the approved budget with primary responsibility for variance reporting; forecast cash flow of property; review real estate tax assessments; and file required municipal reports.
• Focuses on revenue growth in all areas, including building leasing, recoveries, storage rent, and rooftop agreements.
• Oversees procurement and expenditure processing.

Tenant Relations:

• Conducts formal site inspections at least monthly in compliance with established standard operating policies and procedures.
• Supervises and executes tenant and capital improvements, ensuring compliance with local codes, lease agreements, and work letter agreements to achieve owner and tenant approval, timely completion, occupancy, and rent commencement.
• Manages tenant improvement by planning organizing and coordinating multiple construction projects, proficient in interpreting and comprehending construction specifications and blueprints.
• Ensures regulatory compliance and effective management of risk and liability. May be responsible for collecting tenant and vendor certificates and insurance and maintaining compliance.
• Upholds the brand and ensures a positive customer experience, addressing Tenant satisfaction, building operations, leasing, and management concerns.

Lease Management:

• Managers all aspects of lease administration including critical date master scheduling, lease notification and renewal notices.
• Monitors and enforces the terms of all lease agreements, including the billing and collection of rents and other tenant charges in compliance with leases. 

Leadership:

• Motivates, mentors, and trains administrative, maintenance, and engineering tasks to enhance operational efficiency and cost-effectiveness.
• Cultivates proactive communication and relationships with Senior Executives, Tenants, and the Property Team.
• Drives growth by providing leadership in distinct geographic or functional markets and formulating and implementing annual business plans.
• Acts as a community leader representing Company, liaising with government entities regarding property operations (Police, Community leaders, EDC).

EXPERIENCE:

• Bachelor’s degree with CPM/RPA designation desired.
• Possesses 5-10 years of direct supervision and/or management experience involving retail mixed-use, and office properties, which includes responsibilities such as work assignment, performance evaluations, training, hiring, disciplinary actions, and staff development.
• Holds over a decade of experience in real estate, particularly in property management, with a strong background in financial accounting for commercial real estate, financial reporting, and budgeting.
• Exhibits proficient skills in MS Word and Excel, showcasing excellent organizational abilities and time management.
• Possesses a strong customer service and tenant relations aptitude.
• Demonstrates outstanding technical facility skills, including HVAC, mechanical, electrical, and plumbing knowledge.
• Communicates effectively through written reports, analysis, and oral presentations.
• Embodies a passionate, entrepreneurial spirit, dedicated to achieving success.