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By John Stabinger

Posted on 2 April 2020 | 2:40 pm

Alumni / Benefits & Services / Alumni Career Services

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Writing Center Coordinator (Student Services Professional II), ASUA

California State University, San Bernardino

Details

Posted:

November 16, 2023

Location:

San Bernardino, California

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Salary:

Open

Type:

Full-time

Writing Center Coordinator (Student Services Professional II), ASUA
California State University, San Bernardino

Job No: 533270
Work type: Staff
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)Job Summary:

The Writing Center Coordinator works to support the Writing Center, Graduate Writing Center, English Language Support Center, and Spanish Language Tutoring in Writing by providing tutoring in writing to students, developing and leading workshops on key writing development topics, coordinating tutor professional development programs, supporting the building of tutor schedules and maintenance of the student-facing appointment scheduling system, assisting with data keeping and reporting to faculty and for assessment and research purposes.

Responsibilities include, but are not limited to:

Under the general supervision of the Director, the incumbent will communicate with tutors and receptionists (SAs, ISAs, GAs, and California Dream Act Service Incentive Grant Program (DSIG)) to determine their availability each term. The incumbent will analyze employee availability against historical demand, enrollment, and course distribution to provide recommendations to the Director regarding the time base or hours per week to be offered in employment contracts.

Each term, the incumbent will analyze capacity, historical demand for in-person, zoom, and email appointments, and tutor and receptionist availability to oversee building the appointment schedules for the Writing Center and Graduate Writing Center in the appointment program WC Online.

The incumbent will analyze the Writing Centers' schedules on an ongoing basis for demand, capacity, and efficiency, making adjustments in keeping with the contracts of SA, ISA, GA, and DSIG Intern tutors and receptionists. The incumbent will oversee the arrangement of coverage and be sensitive to potential scheduling obstacles to ensure appointments are maintained. The incumbent will also use informed judgment to address student access issues as they arise, making independent, creative, and equitable determinations regarding exceptions to student access policies.

Under the general supervision of the Director, the incumbent will assist with the development and the implementation of the Writing Centers' writing consultant mentoring program, including the development, implementation, and management of the mentoring guidelines and the collection and facilitation of reports to the Writing Center community of the ongoing progress and development of the mentoring program. The incumbent will provide reports on the mentoring program along with the recommendations for the programmatic changes to the Director each academic year.

The incumbent will assist with the development and implementation of the programs for the ongoing professional development and education of tutors, including directly providing one-to-one support, development of tutors' own researched projects, research funding proposals, application conference proposals and presentations.

The incumbent will observe and interview student tutors in the context of writing support sessions in order to advise and counsel writing tutors on best writing consultation and collaboration practices, language development techniques, and general development of tutoring skills in the Writing Center context.

As a spokesperson for the Writing Centers, the incumbent will collaborate with faculty and other departments and units across campus to address requests for writing support services and informational Writing Center presentations. The incumbent will analyze the feasibility of requests, develop plans for addressing support requests, and make recommendations to the Director. The incumbent will lead the implementation of additional writing support services, workshops, and special support requests ensuring effectiveness and efficiency. The incumbent will submit reports to the Director to contextualize and facilitate the analysis of the feasibility, effectiveness, and efficiency of future support offerings.

The incumbent will oversee the development, relevance, and updating of new and existing workshops and presentations; additionally, the incumbent will train tutors and receptionists in how to facilitate the workshops and presentations.

The incumbent will maintain working relationships with students and staff from departments and units across campus (including EOP, SAIL, Graduate Studies, CEGE, and other ASUA and ACE programs) order to develop and sustain collaborative writing support programs. The incumbent will collaborate with Services to Students with Disabilities to review and analyze accommodation requests and develop accommodation plans; additionally, the incumbent will make recommendations to the Director for the approval and implementation of accommodation requests.

Under the general direction of the Director, the incumbent will participate in the hiring and onboarding of new SA, ISA, and GA student employees and DSIG Interns. The incumbent will serve as a member of the tutor interview panel and facilitate the development of interview questions, schedule interviews, interview potential new hires, and participate in the discussion and recommendation of new tutors. The incumbent will lead the initial orientation and onboarding processes for resource access receptionists and writing consultant tutors. The incumbent will update and develop writing center resources for new tutors, including the policy and procedures guidelines and introductory guidelines for best practices in tutoring pedagogy. The incumbent will maintain knowledge of The California Dream Act Service Incentive Grant Program (DSIGP) and Unit 11 bargaining guidelines for employees/interns in order to ensure that tutors and receptionists are working within the guidelines of DSIG and Unit 11 and make recommendations to the Director about programmatic or policy changes needed to maintain compliance.

The incumbent will assist with the creation of Writing Center research and assessment projects. The incumbent will assist with implementation of data collection and management using Qualtrics, Google forms, and WC Online. The incumbent will assist with the writing and execution of IRB protocols, preparing conference proposals and presentations to present research, and writing grant proposals to obtain funding for research and conference travel. The incumbent will maintain current collaborative IRB training initiative CITI certification. The incumbent will analyze and complete reports of appointment data and analyze data for internal and external assessment needs.

The incumbent will provide academic writing coaching in person, synchronously via Zoom, or asynchronously via email within the Graduate Writing Center to graduate students, faculty, and staff in individual and small group settings in the areas of general writing projects, master's thesis, and dissertation writing and revision. The incumbent will interview writers about their language and writing development needs and provide them advice and counseling on meeting their language and writing development goals, campus and outside resources available, and direct advice and counseling about their writing projects.

Minimum Qualifications

Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job-related field may be substituted for one year of the professional experience.
Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Required Qualifications

Reading and comprehending, writing, communicating verbally, reasoning and analyzing.

Advising and counseling students in the areas of academic language and writing development with specific knowledge of pedagogies necessary for the successful provision of academic support to students who are multilingual speakers.

Working knowledge of the basic principles of individual and group behavior; research and observation techniques for the purpose of recording, classifying, and interpreting factual information; and the techniques and methods of interviewing.

Ability to gather and analyze data using a digital appointment management system.

Reason logically and draw valid conclusions and make appropriate recommendations.

Participate in and contribute to group meetings, conferences and interviews; clearly express ideas and recommendations orally; write clear and concise reports.

Establish and maintain cooperative and collaborative working relationships with students, staff and faculty.

Preferred Qualifications

Equivalent to graduation from a Master's program in English Composition, Applied Linguistics, Writing Studies, or similar.

Compensation and Benefits:

Anticipated Hiring Range: $4,610.00 per month

Classification Salary Range: $4,610.00 - $6,556.00 per month

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time, Exempt, Probationary

Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

Staff: The application deadline is: November 28, 2023.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact Nora Jean Fernandez, ADA Manager at Nora.Fernandez@csusb.edu

Smoking

CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act

To view full description and to apply, visit: https://www.csusb.edu

Internal Number: 4793026

About California State University, San Bernardino

California State University, San Bernardino offers a challenging and innovative academic environment. The university seeks to provide a supportive and welcoming social and physical setting where students, faculty and staff feel they belong and can excel. The university provides students the opportunity to engage in the life of the campus, interact with others of diverse backgrounds and cultures, as well as participate in activities that encourage growth, curiosity and scholarly fulfillment. Through its branch campus in Palm Desert, the university mission extends to the Coachella Valley.

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Writing Center Coordinator (Student Services Professional II), ASUA

California State University, San Bernardino

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