Career Services

By John Stabinger

Posted on 2 April 2020 | 2:40 pm

Alumni / Benefits & Services / Alumni Career Services

Alumni Career Services

Job Seeker Employer

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Recruiter - Student Services Professional I

San Diego State University

Details

Posted:

November 16, 2023

Location:

San Diego, California

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Salary:

Open

Type:

Full-time

Recruiter - Student Services Professional I

Req No: 2023-16346
Category: Sales
Type: Full-Time Contract
Salary: $22.00 - $23.54 per hour
Close Date:

Overview
The salary range for this position is $22.00 - $23.54 per hour depending upon qualifications and is non-negotiable.

SDSU Global Campus strives to be a global leader in providing innovative education programs that transform lives locally and internationally. Our mission is to deliver innovative educational experiences to all learners through credit and non-credit academic and special programs for individuals and groups at various times, in myriad locations, and via different modalities throughout the year.
PURPOSE OF THE POSITION

Under the general direction of the Registrar and Interim Associate Dean for Student Services, the Recruiter is responsible for recruitment and enrollment management for Global Campus courses and degree programs from inquiry to application/registration. The Recruiter will work with the Recruitment and Admissions Lead in the development and implementation of the overall scope of lead management and support services offered to prospective students through the Global Campus Student Center. Work assignments will be of a complex level requiring detailed administrative procedures and practices with notable accountability for end results.

Responsibilities
The following information is intended to be representative of the work performed by incumbents in this position and is not all-inclusive. The omission of a specific duty or responsibility will not preclude it from the position if the work is similar, related, or a logical extension of position responsibilities. Job descriptions may be changed at any time based on the needs of the department.

Customer Service Administration - 80%

Answer and respond to phone, walk-ins, and emails related to student inquiries while following Student Center guidelines; pro-actively communicate and follow-up with leads/inquiries as needed; research/resolve customer/student service issues related to Global Campus programs
Maintain tracking systems that ensure sequential follow-up for each prospective student at each step of the recruiting and advising process
Utilize the Global Campus chat and/or SMS functionality to maximize customer service efforts and provide accurate, valid, and complete information by using the right methods/tools
Initiatives outbound dialing campaigns to prospective students to increase sales and revenue
Work with the Recruitment and Admissions Lead developing CRM workflows for the various tasks that will be the responsibility of the recruitment team
Work in collaboration with the Recruitment and Admissions Lead to integrate and apply agreed-upon, streamlined processes and to help identify areas for process improvements
Monitor enrollment management activity with responsibility for achieving key metrics in lead conversion process
Research, edit, and produce informational materials (in collaboration with the Global Campus Marketing Department) that will guide prospective participants through their range of options, helping them select the program that will best meet their needs and capacities
Work with campus departments on behalf of students to research and resolve academic, disciplinary, and financial aid issues
Develop and maintain accurate recruitment and advising manuals and job aids
Establish methods of performing assigned tasks; coordinate the office workflow and set priorities and deadlines, subject to supervisor approval

Recruiting and Program Promotion - 15%

Participate in on- and off-campus outreach and recruitment activities and events
Host informational table rotating through high-traffic areas of campus
Ensure accuracy of program information on website and databases

Miscellaneous - 5%

Performs other duties as assigned which may arise from the changing and evolving nature of SDSU Global Campus

Qualifications

A knowledge of principles and best practices in customer service.
Strong computer skills with experience using Office 365 and G Suite, as well as other standard and custom software applications and ability to manage databases and to perform merges.
Ability to acquire working knowledge of SDSU and CSU policies governing non-credit and credit course offerings;
Ability to independently handle multiple work priorities and projects and work well under pressure of frequent interruptions, program deadlines, etc.
Must have thorough knowledge of English grammar, punctuation and spelling;
Must have strong oral and written communication skills, with the ability to edit materials for clarity and syntax;
Ability to establish and maintain working relationships, interact and provide customer support to faculty, staff, students and the public;
Ability to handle effectively a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature;
Ability to work in a performance-based environment with established performance expectations and established goals/objectives;

MINIMUM EDUCATION

Equivalent to graduation from a four-year college or university in a related field. Specialized experience may be substituted for the required education on a year-for year basis.

MINIMUM EXPERIENCE

One-year of student services work experience or related field.

PREFERRED QUALIFICATIONS AND SPECIAL SKILLS

Four years of progressively responsible experience in an office or administrative environment.
Experience working at a university.
Experience working with students and special populations such as continuing education for adult and non-traditional learners
Experience in working leads/inquiries.
CRM experience utilizing Salesforce.
Track record of success in performance related jobs/activities.
Access to transportation for off-campus events.
Ability to work some evenings and weekends with advance notice.

ADDITIONAL APPLICANT INFORMATION:

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with SDSU Research Foundation
Candidate must reside in California or live in a commutable distance from SDSU at time of hire.
San Diego State University Research Foundation is an EEO/AA/Disability/Vets Employer

To apply, visit https://careers-sdsurf.icims.com/jobs/16346/recruiter---student-services-professional-i/job?in_iframe=1

Internal Number: 4792538

About San Diego State University

Founded in 1897, San Diego State University is a public institution of higher education located in southern California. SDSU is the oldest and largest university in San Diego and the third largest in the state. SDSU continues to gain recognition as a leader in higher education.Join SDSU and make a difference through meaningful work that contributes to knowledge and provides rich opportunities for students. The dynamic synergy between SDSU and the San Diego region furthers SDSU's excellence and global impact. Every member of our team can proudly proclaim, "I Am SDSU."In addition to SDSU, three not-for-profit auxiliary employers operate to provide services for the University. The SDSU Research Foundation furthers the educational, research and community service mission of SDSU. Aztec Shops provides a diverse portfolio of products and services including operation of the SDSU Bookstore, SDSU Dining, and management of commercial and real estate properties surrounding the campus. Associated Students of SDSU is a student-directed organization that manages programs and facilities enjoyed by students, faculty, staff, and the community-at-large.

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