Coordinate andparticipate in a variety of duties asso ciated with daily clinic preparationprocess, patient identification, pat ient check in/out, cash management andpatient appointment scheduling. Po sition also involves customer service,message distribution and referrals management.

Work Perfor med

·        Prepare for clinic visits by reviewing next day patients andcomp leting next day preparation activities.

·        Check-in patient upon arrival in the practice.

·        Identify correct patient information in Maestro Care. Verify/upda tepatient demographic and insurance data as needed.  Edit Maestro Care a s   needed.

·        Accurately identify the appropriate account for patient visit.

·        Presen tand educate patients on required forms and obtainsignature including di stribution of PROMIS ipads as required by policy andprocedure.

·        Completes all Maestro Care required on-line questionnaires andmanage all appropriate a lerts.

·        Obtain imprest cash bag from cash manager at beginning ofshift.  Secu re cash and patient paymentinformation appropriately at all times during clinic hours. 

·        Return imprest cash bag at end of shift to cash manager. 

·        Collect and post co-payments and balances on accounts due.

·        Label all patient specif ic chart documents andrequisition/transmittal documents for scanning.

·        Expla< /span>

·        Detei n billing to patients according to PRMO credit andcollection policies.rm ine the amount of cash to be collected based on insuranceplan.

·        Check-out app ointments.

·        Make return appointments by scheduling patients into the correcta ppointment type, entering accurate primary care physician or referringph ysician information in Maestro Care.

·        Review and attach referrals to scheduled appointments asappropriate.

·         Answer telephone, take and deliver messages topr oviders.

·        < span>Report obtained medical information from patients and referringphys icians accurately, completely and timely. Disseminate messages according topractice communication standards.

·        Review and resolve registration and refe rral workqueue editsdaily.

·        Strong verbal andwri tten communication.

·        Basic PC and data entry skills.

·        Knowledge of medical terminology and telephone etiquette.

Clinic Location:  Duke Sports PT @CenterFor Living/PepsiCo Bldg.

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Experience

Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or

Degrees, Licensures, Certifications

N/A

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.