A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The Office of Financial Aid (OFA) at the University of Michigan is looking for a new Assistant Director of Financial Aid System Operations who will supervise and lead the business systems analyst and document processing teams. Reporting to the Associate Director of Financial Aid System Operations, you will help manage internal business system projects and ensure compliance with federal, state and university policies and regulations. In partnership, you will analyze and recommend technology-based improvements and work toward automation of complex financial aid functions.

• Supervise, mentor, and lead the business systems analyst and document processing teams. Plan and direct daily operations, and manage productivity of the teams.
• Forecast and provide financial aid data. Write queries and analyze reports to monitor processing statuses, make and implement recommendations.  
• Provide support to financial aid administration through automation. Advise U-M departments and units regarding automation and interaction with systems.
• In collaboration with the Associate Director, monitor and audit compliance with Federal, state, and university policies and procedures related to the delivery of student financial aid. 
• Oversee documentation and update of systems-related procedures and policies. Direct and help train staff in systems-related business processes and with the use of new and existing technologies.
• Serve as liaison with U-M's Information Technology Services (ITS) department. Partner to resolve issues and assist ITS with the design of major and minor system implementations including defining requirements, testing, communication plans, and training.

• Bachelor's degree in technology, computer science, business computing or a related field, or equivalent combination of education, certification, and experience.
• Three years progressively responsible experience in financial aid in a post-secondary, accredited institution with an understanding of the structure and philosophy of student financial aid programs and systems.
• Experience with integrated financial aid systems, including process planning and implementation.
• Working knowledge of the following tools (one or more): Oracle (PeopleSoft) Campus Solutions enterprise software, Business Objects, PeopleSoft Query, MS Excel, MS Access, HTML, MySQL.
• Understanding and use of relational database concepts, with the ability to convey complex information to various constituencies.
• Demonstrated commitment to diversity, equity, and inclusion.
• Prior supervisory experience preferred.

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

The Office of Enrollment Management requires a hybrid work arrangement of minimally three days on-site and two remote days. Thursdays are required as an on-site work day for all.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.