Company Description

Monroe Group Ltd. is a privately held corporation headquartered in Denver, CO and one of the country’s fastest-growing affordable housing property management companies. With a portfolio of more than 85+ multi-unit properties in 25 states across the US, we are committed to supporting and strengthening low-income housing communities. Monroe Group believes that our employees are our most valuable asset, and we take pride in fostering long-term relationships with them through competitive salaries, excellent benefits, career development, and training.

Job Summary:

The primary responsibility of the Vice President of Operations is to implement property management strategies and initiatives in accordance with established goals and objectives. In this capacity, the Vice President of Operations will be responsible for overseeing the day-to-day operational activities for all properties within the affordable housing portfolio and ensure that all personnel under their supervision are fully supported, trained, and embrace Monroe Group’s mission to achieve and maintain the highest standards of professional property management and to improve the communities in which we operate.

Job Roles:

Vice President of Operations will be responsible for the following higher level functions:

·       Strategic Planning:

-      Work closely with the President to refine and implement property management strategies that best support and promote the Monroe Group’s mission. Provide leadership and guidance to staff, ensuring that established goals of the strategic plan are met.

-      Maximize the operating efficiency and financial performance of the portfolio by identifying strategic and tactical initiatives. Advise the President on new and innovative operational advancements and make recommendations regarding key company initiatives.

-      Create and maintain professional and supportive environments at all properties within the portfolio by providing leadership and guidance in ensuring all communities embrace Monroe Group’s mission that all people, regardless of their financial situation, age or abilities, deserve to live in quality and safe homes and communities.

·       Annual Budgeting and Forecasting:

-      Oversee the preparation and management of annual operating and capital budgets for all housing operations and facilities.

·       Operational Excellence:

-      Ensure that standardized procedures, policies, and training programs are consistently implemented throughout the portfolio to achieve regulatory compliance with all local, state, and federal housing authorities and regulatory agencies. Where necessary, facilitate process improvement changes.

-      Oversee compliance with mandatory City, State, and Federal inspections (NSPIRE) and other periodic building system inspections. 

-      Direct and oversee the work order tracking database to assemble and disseminate regular reporting on all work orders, revealing elapsed times for each type of repair, product replacement histories, and scheduled preventative maintenance.

-      Set overall operational and financial goals and objectives for each property within the portfolio; using or improving reporting mechanisms to hold team members accountable for the operational performance of their portfolios; enhance organizational capacity and instill a model of teamwork among and between workgroups.

·       Team Dynamics and Individual Staff Development:

-      Create a cohesive and dedicated team; mentor and coach staff by facilitating leadership development and growth opportunities. Direct supervision of the Directors of Operation and related team members.

-      Work in partnership with internal stakeholders, including members of the executive team, compliance, construction, development, maintenance, asset management, accounting, human resources, and legal departments, to help foster a “one team” mindset.

·       New Business Developments:

-      Provide informed input with respect to design review and operating budget review. Working closely with the Development and Construction team, ensure effective construction to operations transition on all major acquisition and rehabilitation projects.

Examples of Specific Job Activities

-      Oversee the tracking, reporting, and monitoring of strategic and operational goals.

-      Conduct inspections of all properties, as needed, with more frequent inspections as needed for operationally challenged properties.

-      Review Monthly Financial Reports, track variances and ensure smooth recovery.

-      Conduct regular reviews of performance goals and develop property specific strategic plans for enhanced operational performance where necessary.

-      Act as a liaison with local, state and federal housing authorities and agencies and participate in meeting and inspections with owners, investors, government agencies and residents as necessary.

-      Work closely with the Regional Maintenance team and Asset Management to monitor maintenance services to ensure quality, timely and cost-effective delivery.

-      Participate in the development and support the implementation of trainings and staff development

-      Review and submit approvals for purchases and/or contractual services per stipulated amount.

-      Develop/manage annual operating and capital budgets.

-      Assist in determining appropriate staffing levels, hiring and training of staff.

-      Develop and foster relationships with key clients, industry and trade associations, government representatives, public service organizations, customer groups and vendors as necessary in the overall management of the portfolio while also helping address program and funding issues associated with our housing operations.