Accountabilities:

• Design, implement, maintain and improve infrastructure systems and services by regularly monitoring to proactively prevent problems, assess the need for improvements, and forecast capacity needs.
• Actively research current and emerging networking technologies to better understand and apply network engineering best practices, procedures, and technologies to strengthen Colgate infrastructure.
• Ensure security, uptime, efficiency and functionality of Colgate's wired and wireless network infrastructure, DHCP and DNS services, network authentication service (ClearPass), storage, remote sites, hardware and software-based firewalls, Voice-over-IP (VoIP) systems, virtual machine environment (VMware), and cloud infrastructure through regular maintenance and improvements.
• Maintain a high-level knowledge of security standards and requirements. Understand and apply appropriate security and privacy concepts and methods, and participate in security incident response.
• Proactively identify, analyze, diagnose, document, and resolve technical issues and requests in a ticketing system.
• Works cooperatively with colleagues, partners, customers, and vendors.
• Maintain a high level of awareness in advances and current trends in enterprise technology. Research issues and resolutions to advanced technical problems. Acquire and maintain a high level of technical knowledge through reading, self-paced training, computer-based training, video-based training, courses, seminars, and other methods as necessary.
• Manage technical assignments, maintain key relationships with employees from other departments, student workers and/or interns, and vendors. Provide training and leadership to the Infrastructure Services team and other ITS teams as necessary.
• Maintain and track inventory of systems, equipment, and services.
• Perform other related duties and projects as assigned to assist the department in achieving and maintaining its mission.

Professional Experience/Qualifications:

• Subject Matter Expert level knowledge of DHCP, DNS, firewalls, VPNs, and troubleshooting wired and wireless network issues.
• A high level of experience working with and knowledge of operating an enterprise level network using at least one major equipment manufacturer.
• A high level of experience working with and knowledge of server virtualization (VMWare) and configuration of servers including Active Directory, web servers, database servers, and email.
• Experience scripting relating to managing network infrastructure or servers.
• Strong communication skills with the ability to communicate with people of all skill levels.
• Ability to work both independently and within a team. Willing to collaborate, share ideas openly and learn.
• Demonstrated understanding of, sensitivity to, and respect for working in a highly collaborative environment with diverse populations.

Preferred Qualifications:

• Knowledge of copper and fiber cabling, TCP/IP, routing, BGP, Palo Alto firewalls, and cloud networking infrastructure.
• Experience with Aruba wired and/or wireless networks.
• Experience in higher education environments.

Education:

Other Information:

Physical Demands:

• Must be able to stand for long periods of time and to lift and carry up to a maximum of 50 pounds.
• Must be able to go on a ladder to service wireless access points.
• Responsible for following all procedures to conduct work activities in a safe manner as outlined by University policies and/or the supervisor. Responsible for immediately reporting any unsafe conditions to the supervisor and/or Environmental Health and Safety.

EEO Statement: