Title: Coordinator of Library Services

Unit: MCCC Professional Staff 

Department:  Library Services

Reports to: Director of Libraries

Date: November 17, 2023

General Summary: The Coordinator of Library Services is an enthusiastic, creative and forward thinking member of the library leadership team in the Lowell campus Library, reporting to the Director of Libraries .The successful candidate must enjoy working with our diverse library users and staff, and welcome the challenges of developing and maintaining innovative ways of delivering materials and services that support student success in both the library and online environments. Responsible for coordinating all aspects of the operations of the Lowell campus Library serving students, faculty, staff and community users including supervising support staff.  Assists in developing policies and procedures to provide clear direction and priorities in the context of the library's strategic directions, fostering cross-department collaboration and promoting mutual understanding through effective communication to ensure smooth operation.

Duties and Responsibilities:

• Responsible for coordinating all day-to-day operations of the Lowell campus Library in the areas of reference, instruction, interlibrary loan, circulation, and collection development. Serves as part of the library leadership team representing and advocating for the unique needs of the diverse library users. Assesses user needs and the effectiveness of library services and resources. Assists in the establishment and review of policies, procedures, goals and objectives for the staff at the Lowell campus.
• Provides direct supervision of all full and part-time support staff at the Lowell campus Library; and provides technical guidance for all professional staff at the Lowell campus Library by assessing work flow issues, reviewing work for quality including training and daily supervision to ensure program integrity.  Participates in the selection of new staff.  Conducts performance evaluations for support staff and assists in the preparation of performance evaluation for professional staff.
• Assists in developing staff training materials.
• Assists in developing work schedules for part-time staff to ensure coverage for services during the hours the library is open. Serves as a backup for other staff in their absence.
• As part of the library leadership team, coordinates the Lowell campus Library practices and procedures with those of the other two departments of the MCC libraries: the Technical Services and the Bedford campus Public Services departments. Meets regularly with the other library coordinators to discuss, plan and make recommendations with regard to library services and policy.
• Coordinates and provides both reference and instructional services to students, faculty and staff to assist in their use of resources in all formats available in our library and remotely. Prepares supporting materials to assist with reference and instruction. Assists with the ongoing development and revision of the MCC library website, library social media channels such as the MCC App's wall and Springshare LibApps platform.
• Coordinates the instruction program across both libraries to support MCC's information literacy objectives. Collaborates with teaching faculty and other librarians to develop and assess the effectiveness of instructional programs that promote information literacy within the curriculum. 
• Responsible for all scheduling of the library's Kerouac Room for library instruction and other college use through the 25Live scheduling system.
• Oversees the development of the Lowell library collection by identifying, evaluating, and selecting materials for that collection in support of the mission of the college, the specific courses taught in Lowell, and the unique needs of the population we serve.  Supervises the annual inventory of the Lowell collection and discards outdated and damaged materials as needed.
• Collaborates with other academic and public librarians and library organizations in our region to help provide programs, resources, and services that support our students' educational success, promote lifelong learning, and enrich the communities that we serve.
• Participates in the ongoing process of assessing all aspects of library services, collections and facilities. Assists instruction librarians and faculty in the development of programmatic assessment models that measure the impact of library instruction on student learning; Assists faculty by providing the information needed to assess college programs through the program review process as well as programmatic accreditations where applicable. Provides support to faculty with the identification, selection, and adoption of Open Educational Resources (OER) resources.
• Organizes, prepares and presents professional development opportunities for faculty and staff to update their skills in information retrieval, assist them in developing instructional strategies to maximize student success in information literacy, and to highlight new resources offered by the library as they become available.
• Performs other duties, as required.

• Master's degree in Library Science from an ALA accredited program, or closely related field.
• At least five (5) years of progressively responsible and relevant library experience providing reference and instruction in an academic library including the online environment.
• Demonstrate evidence of being self-motivated and service-oriented, with a good understanding of assessment tools, and have knowledge and skills in user services and administrative services.
• Demonstrated knowledge and experience with SpringShare LibApps platform, a course management system, Microsoft Office applications, an integrated library system, and related library systems and software.
• Excellent interpersonal and presentation skills, and the demonstrated ability to communicate effectively in an ethnically and culturally diverse environment.
• Experience with equity-minded work and/or understanding of individuals of diverse identities such as race, ethnicity, socioeconomic level, sexual orientation, veterans, and individuals with different academic preparation levels and varying physical and learning abilities. 

Preferred Qualifications:

• Experience in providing reference, instruction and related library services in a community college setting.
• Demonstrated commitment to innovative use of resources and emerging technologies as they contribute to meeting the needs of students, faculty and researchers.
• Experience in supervising and training library staff
• Demonstrated team-building skills, including the ability to motivate, develop, and mentor others.
• Evidence of success in embracing and leading positive change.
• Bilingual skills a plus
• KOHA ILS experience a plus

Salary Range: $70,120 is the starting salary for a Grade 6 position with with a Master's Degree; actual salary commensurate with academic background and experience. Employees of Middlesex Community College are considered employees of the Commonwealth of Massachusetts and receive benefits, which include:

• High-quality and affordable health insurance through the Commonwealth's Group Insurance Commission (GIC)
• Competitive Dental and Vision Plans
• Flexible Spending Account and Dependent Care Assistance programs
• Low-cost basic and optional life insurance
• Retirement Savings: State Employees' Pension or Optional Retirement Program (ORP) and Deferred Compensation 457(b) plan or 403(b).
• 12 paid holidays per year and competitive Sick, Vacation, and Personal Time
• Tuition Benefits for employees and dependents at state colleges and universities
• Short-Term Disability and Extended Illness program participation options
• Professional Development and Continuing Education opportunities
• Cell Phone Bill Discounts with Verizon and T-Mobile Cell Phone Carriers
• Access to the Commonwealth's Mass4You, employee assistance program
• Free employee parking on Bedford and Lowell campuses
• Eligibility towards Public Service Loan Forgiveness (PSLF)

Location: Lowell campus with occasional travel to Bedford as needed

Hours: 37.5 per week, schedule to be determined upon hire. This position will be eligible for a maximum of two days of telework in accordance with the College's telework policy.

Expected Start Date: January 2023

Application Deadline: December 8, 2023