The Advising & Outreach Team within the Office of Student Financial Aid at UW-Madison is seeking a Financial Aid Advisor that enjoys making connections with students, families, and campus partners about financial resources available to them. The ideal candidate will have a passion for meeting diverse audiences and be willing to learn and explain complex federal regulations to broad audiences in a manner easy to understand. As part of the advising team, the incumbent will assist in meeting current and prospective students and families to discuss financial aid options. They will serve as advisor on duty on a weekly rotation assisting our frontline services. The incumbent will assist in meeting outreach requests in alignment with our mission of increasing accessibility and diversity across campus while serving as a liaison to different campus/community partners.

• 50% Serves as point of contact for students and associated individuals about financial aid information and processes
• 20% Performs outreach related to financial aid
• 10% May hire, train, and supervise student employees
• 5% Contributes to the University mission through service on ad hoc or ongoing committees on or off campus
• 5% Serves as liaison to identified schools/colleges and specific student populations
• 5% DEM is committed to the highest standard of service. This position will be a role model by practicing exemplary and respectful behaviors in all interactions. Participation in unit and divisional training plans are mandatory.
• 5% Contribute to office policy and procedures updates by regularly attending meetings, webinars, conferences and professional development opportunities on financial wellness and federal financial regulations to stay current with policy changes/updates.

• Provide customer service assistance at the front desk.
• Serve as Advisor on Duty
• Serve as liaison with programs, campus partners, and community partners as assigned.

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Required
H.S. Diploma

Required Qualifications:
-Strong public speaking skills with demonstrated experience in creating and presenting information in a variety of learning styles
-Ability to explain complex systems and procedures in an accessible and easy to understand manner
-Strong organizational and interpersonal skills with an ability to work collaboratively
-Should be able to work well under pressure while managing multiple high-priority tasks simultaneously
-Comfortable with working with a diverse group of people. Ability to work occasional night and weekends, and occasional travel

Preferred Qualifications:
-Ability to speak Spanish or Hmong preferred. Demonstrated ability to build relationships with campus and community partners.
-Familiarity of financial aid processes and regulations.

Full Time: 100%

This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.

Ongoing/Renewable

Minimum $50,000 ANNUAL (12 months)
Depending on Qualifications
UW-Madison team members in this position can expect to receive a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf.

The mission of the Division of Enrollment Management (DEM) (https://em.wisc.edu) is to achieve the University of Wisconsin-Madison's enrollment goals strategically and provide information and services in collaboration with campus partners to enhance student success. DEM includes the following offices: Admissions and Recruitment, Student Financial Aid, Registrar, the Student Success Through Applied Research (SSTAR) Lab, and the Vice Provost for Enrollment Management. Together, these units collectively provide the foundation of support and services for the academic infrastructure throughout the student lifecycle.

The division invests in the professional growth of their team members (https://em.wisc.edu/careers/) and is committed to the highest standard of service for students, colleagues, visitors and other stakeholders. Team members will serve as role models by practicing and contributing to a culture of respect.

To apply for this position, click on the "Apply Now" button to start the application process. Applicants will be asked to upload a resume and cover letter outlining qualifications and experiences in or transferable to the qualifications and duties in this job description. Applicants will also be asked to supply 3 references, including a current or most recent supervisor.

A criminal background check and sexual harassment/sexual violence questions will be conducted on all finalists.

Please note that successful applicants are responsible for ensuring their eligibility to work in the
United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment and must be able to sustain eligibility, without sponsorship, throughout the duration of their employment.

Ann Bradshaw
ann.bradshaw@wisc.edu
608-262-0989
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Financial Aid Advisor(AE037)

A05-ENROLLMENT MANAGEMENT/FIN AID

Academic Staff-Renewable

290055-AS

The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.