The Office of Interdisciplinary Professional Programs (InterPro) (https://interpro.wisc.edu/) seeks an individual to join our team of Program Associates. As a Program Associate, you will collaborate with team members, Program Directors, the Education Support Services Team, and other cross-functional work groups to plan, deliver, and support professional development courses and programs. You would be providing excellent customer service and administrative assistance to schedule logistics, coordinate event assets, communicate with registrants, work to resolve issues, maintain work unit templates, and assist with internal process documentation.

• 30% Schedules logistics and secures resources for meetings, conferences, travel, and work unit operations
• 20% Serves as a first point of contact for individuals and groups, provides basic organizational information via phone, in person and through other communication mediums, and routes more complex inquiries to the appropriate entities
• 20% Collects, analyzes, and prepares various communication materials from established sources utilizing technology mediums
• 15% Sends, receives, copies, and distributes communications to the appropriate entities according to established policies and procedures under general supervision
• 15% Maintains established methods and organizational systems directed at the maintenance of electronic/physical records related to work operations according to established policies and procedures

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Preferred
H.S. Diploma

Required:
- Experience providing administrative assistance in a professional office setting
- Previous experience using interpersonal and human relationship skills to work as part of a team
- History providing customer service using verbal and written communication skills
- Ability to work in a variety of computer programs including Microsoft Office Suite, Qualtrics, cloud-based file management system, course and student information system, and learning management system

Preferred:
- Experience monitoring and managing a customer service email inbox
- High School Diploma
- Proven ability to work in the Canvas Learning Management System, including experience assisting with the set-up and quality review of professional development course sites, as well as supporting student access to the online course
- Experience assisting with internal process documentation (UW KnowledgeBase)
- Proven ability to work with detailed and confidential information, including experience assisting with the student loan certification process

Schedules for 1st shift positions are primarily 8 hour shifts, Monday through Friday, set between the hours of 7:30am - 4:30pm. Some flexibility may be available start/end times. Schedule will be determined upon hire.

Full Time: 100%

This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.

Ongoing/Renewable

Minimum $19.00 HOURLY
Depending on Qualifications
Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; retirement benefits. For more information, visit: https://hr.wisc.edu/benefits/new-employee-benefits-enrollment/benefits-for-employees-covered-by-the-wrs/

To begin the application process, click on "Apply Now". Applicants must apply through job #289909 on the Jobs at UW website (www.jobs.wisc.edu) by submitting a resume and cover letter that details your experience as it relates to the required and preferred qualifications mentioned in this job posting.

Joel Kornhoff
kornhoff@wisc.edu
608-890-2553
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Administrative Assistant II(AD002)

A19-COLLEGE OF ENGINEERING/COE INTERPRO/ENG PRO DV

University Staff-Ongoing

289909-CP

The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.