Career Services

By John Stabinger

Posted on 2 April 2020 | 2:40 pm

Alumni / Benefits & Services / Alumni Career Services

Alumni Career Services

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PROGRAM COORDINATOR, Study Abroad (23500238740628)

Boston University

Details

Posted:

November 21, 2023

Location:

Boston, Massachusetts

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Salary:

Open

Type:

Full-time

PROGRAM COORDINATOR, Study Abroad (23500238740628)

Tracking Code: 23500238740628

Job Description
The Program Coordinator works as part of a team to perform the front-line reception, general advising duties and processing application and pre-departure documents for BU Study Abroad. The Program Coordinator will: manage the flow of thousands of communications/documents via Study Abroad main email account, phone, and walk-in visitors; support the Enrollment Services team by coordinating the receipt and validation of a high volume of incoming application and pre-departure documents; promote Study Abroad programs to help maximize participant enrollment and retention through timely and accurate advising and customer service-driven communications; and coordinate administrative tasks related to money handling and student accounts. This position follows a set rotational schedule assuring that all responsibilities are covered by the two-person team during regular business hours.

Key Responsibilities/Essential Job Functions:

[35%]

Serve as initial point of public contact for Study Abroad; disseminate accurate information about Study Abroad programs to a broad range of constituents via 5 main telephone lines and primary BU Study Abroad email account
Ensure smooth daily operations of the Study Abroad Front Desk including maintaining phone log and calendars and creating Enrollment Services departmental newsletter
Evaluate initial inquiry and advise students, faculty, administrators and parents on Study Abroad policies and procedures, particularly as related to the application and enrollment process
Respond to constituent needs and refer to most appropriate Study Abroad or Global Program staff members
Support recruiting and enrollment efforts through positive, accurate and timely communication and superlative customer service

[35%]

Evaluate, process and assemble all application and pre-departure materials including official transcripts, letters of recommendation, passport information and visa application materials, and update student records accordingly
Communicate with applicants/participants, advisors and recommenders to resolve specific problems with invalid credentials
Assist with the document imaging process and ensure electronic documents are correctly uploaded to the Study Abroad student data management system
Access transfer grades for student applicant processing
Coordinate the twice-daily data sync using FileMaker database
Troubleshoot common technical problems and report significant issues to appropriate staff

[20%]

Manage Enrollment Services Advising Hours procedures including organizing internal calendars and student sign in, troubleshooting Calendly system, gathering data for analysis and advising students
Assist at marketing and outreach events in a general advising role
Assist Enrollment Services team with the planning, implementation and presentation of pre-departure conference for students (occurs three times per year)

[5%]

Advise students on deposit related matters, handle all incoming program deposits and review requests for deposit waivers and appeals to determine if they should be granted
Review and complete all consortium agreements submitted by non-BU students
Record Study Abroad Grant and Scholarship applications into FileMaker database

[5%]

Interview, hire, train and supervise 1-2 student workers per semester
Assist Enrollment Services staff with basic administrative tasks and support as assigned by supervisor and/or Director, Enrollment Services

Required Skills

Associates degree required
1-3 years of experience working in customer service, preferably in an educational setting
Highly organized with ability to manage multiple projects and priorities at the same time
Ability to work effectively as part of a team
Proven track record of problem solving
Ability to work as a successful team member
Discreet and heightened sense of awareness when working with sensitive data
Strong attention to detail
Strong cross-cultural interpersonal and communication skills and the ability to work effectively with all levels of staff
Excellent knowledge of Microsoft Office/Google Suite and database applications

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

CURRENT BOSTON UNIVERSITY EMPLOYEES Represented by L2324 click here to apply for this position. All other applicants (both internal and external), please use the {Apply} section on this page.

Job Location: BOSTON, Massachusetts, United States
Position Type: Full-Time/Regular
Salary Grade: Grade 26

To apply, visit https://bu.silkroad.com/epostings/submit.cfm?fuseaction=app.jobinfo&jobid=312467&company_id=15509&version=1&source=ONLINE&jobOwner=1018629&aid=1

Internal Number: 4807582

About Boston University

Boston University is no small operation. With over 33,000 undergraduate and graduate students from more than 140 countries, 10,000 faculty and staff, 16 schools and colleges, and 250 fields of study, our two campuses are always humming.

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PROGRAM COORDINATOR, Study Abroad (23500238740628)

Boston University

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