The Collaboration Services Infrastructure Lead (Email Systems Engineer) is a key member of the Enterprise Infrastructure Services team within the central IT department at Princeton University. The Infrastructure Lead will be responsible for the architecture, administration, operation, and support of hybrid collaboration services infrastructure. This role requires strong technical expertise in Microsoft 365 and Google Workspace, along with a deep understanding of email routing, security needs, administrative roles, user license assignment, and cloud native service architecture. The Infrastructure Lead will have primary responsibility for the architecture, engineering, and operation of all email routing and email security infrastructure.

The Infrastructure Lead will play a crucial role in automating routine administrative tasks, reducing manual intervention, and improving overall systems reliability. A key part of this roleâ™s responsibilities will be to enhance security monitoring and security measures to ensure the protection of University data and systems.

Responsibilities also include after-hours on-call support as needed or assigned.

The Infrastructure Lead reports to the Senior Manager of Cloud Enablement and Collaboration Infrastructure.

• Understand the email routing and security needs of University systems and users
• Design email routing solutions that maximize reliability and security while minimizing support and maintenance efforts
• Understand administrative roles required by various stakeholders within the Microsoft 365 and Google Workspace environments
• Understand how stakeholders make use of Microsoft 365 and Google Workspace apps
• Deliver technical designs and architectures that effectively satisfy stated and documented requirements
• Lead efforts to design, implement, and maintain robust email infrastructure leveraging cloud services that can handle increasing volumes of email traffic while ensuring high reliability and availability
• Lead efforts to improve email security, routing, and delivery with solutions delivered via infrastructure and configuration as code
• Develop and maintain administrative scripts that automate email account management, Microsoft 365 and Google Workspace license management, and provide self-service functionality
• Develop and maintain solutions to streamline routine administrative tasks using cloud native tools
• Provide advanced infrastructure troubleshooting assistance, and routinely collaborate with other University departments and OIT teams on operational issues, projects, and other initiatives.
• Manage the administration, operation, and support of the Microsoft 365 and Google Workspace tenants, email delivery services, and email security systems
• Develop dashboards/ reports as needed to provide operational insight on KPIs
• Ensure services and systems are reliably monitored for security and performance on a regular basis
• Ensure compliance with asset, change, incident, and problem management processes and policies.
• Provide on-call support on a routine schedule; to resolve emergency issues outside normal business hours (a handheld device is provided for this support).
• Take prompt action to mitigate risks and restore service when adverse events occur
• Support applications and services managed by the Cloud Infrastructure Services team as needed
• Maintain design and operations documentation
• Maintain and share knowledge of new and developing technologies and industry standards related to email security and collaboration services
• Serve as a mentor and help team members develop their technical knowledge and troubleshooting skills
• Train Service Desk staff to diagnose and triage common issues
• Maintain relevant certifications for global administration of Microsoft 365 and Google Workspace
• Maintain knowledge of evolving email security standards
• Maintain knowledge of modern software development best practices

Essential Qualifications

• 7+years of experiencemanaging IT infrastructure
• 4+ years experiencemanaging email systems
• Experience gathering technical requirements and then researching, evaluating, and recommending technical solutions
• Experience with implementing cloud native service architecture solutions
• Demonstrated experience designing email routing architectures
• Experience administering Microsoft 365 Exchange Online and/or Google GMail
• Proven knowledge of email routing protocols; e.g. SMTP
• Proven knowledge of and experience in implementing SPF, DKIM, and DMARC email security frameworks
• Experience managing Active Directory and LDAP objects and attributes, including creating search filters and generating reports.
• Experience creating/enhancing PowerShell scripts to automate repetitive tasks and generate reports
• Experience implementing DevSecOps best practices such as automated testing, âœshift left security,❠and security as code.
• Hands on experience working with Linux and Windows based operating systems; i.e. administration, installation, configuration, troubleshooting, performance tuning, monitoring, and security hardening
• Knowledge of and experience implementing security best practices
• Excellent written and oral communication skills, including experience writing and maintaining documentation
• Initiative and the ability to work with minimal supervision
• Ability to decompose projects into tasks and manage priorities
• Education: Bachelorâ™s degree, or equivalent related work experience. An advanced degree in Computer Science or other relevant field will be given special consideration.

Preferred Qualifications

• Experience with software development lifecycle practices including source code version control and automated deployment pipelines
• Experience with Agile project management practices
• Skill in leading training sessions and teaching new skills to others
• Familiarity with the ITIL service delivery framework, including Incident, Change, and Problem management
• Experience with Microsoft 365 and/or Google Workspace license management

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS

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