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By John Stabinger
Posted on 2 April 2020 | 2:40 pm
Alumni / Benefits & Services / Alumni Career Services

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Provider Outreach Liaison
University of Illinois - Chicago
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Provider Outreach Liaison

University of Illinois - Chicago

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Details
Posted:
November 21, 2023
Location:
Chicago, Illinois
Salary:
Open
Type:
Full-time



Provider Outreach Liaison


Provider Outreach Liaison

Hiring Department: Office of the Vice Chancellor for Health Affairs

Location: Chicago, IL USA

Requisition ID: 1021755

Posting Close Date: December 10, 2023

About the University of Illinois Chicago

UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent 'Best Colleges' rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.

Description:

Manages a portfolio of service lines and contacts, charged with growing referrals, revenue, and provider/patient experience. Responsible for developing, maintaining and sustaining close connections and communications between the UI Health and external healthcare providers with regard to targeted services and service line growth. Working under minimal supervision, the incumbent will develop and manage service-line referral activities to achieve volume growth and programmatic outreach goals for the clinical health enterprise. The position is expected to be acutely knowledgeable in specified service lines to increase interest in and awareness of those services among external constituencies. The provider relations program is designed to build on existing external provider relations, establish relations with new providers, and identify barriers to provider satisfaction with UI Health, and work with others in the health system to help remove those barriers. This position requires travel to healthcare providers in (or throughout) the Chicagoland area. This position is highly autonomous, with a significant amount of time in the field, external from the medical center.

Duties & Responsibilities

  • Collect and evaluate inpatient transfers from community hospitals, as well as visit volumes from UI Health's top referrers.

  • Conduct analysis of Provider Relationship Management (PRM) data, identify market opportunities, develop field strategies based on analytical findings, and calculate ROI for outreach activities.

  • Identify, initiate, and maintain contact with referring providers, employers and insurers for assigned clinical departments. Manage prospect list and overall database of potential referring providers. Identify prospects through targeted office visits.

  • Target physicians, insurers and employers in the assigned territory for the purpose of presenting services and facilitating referrals and patient transfers.

  • Execute referral development plan, strategies, and objectives in assigned specialties. Collaborate with Business Development to target physicians and practice groups with potential to yield the greatest return.

  • Obtain, interpret and analyze physician and insurer information, e.g., utilization by physicians of this hospital's services and competing hospitals' services.

  • Maintain customer satisfaction. Assist in the management and coordination of customer service as it applies to the referral development effort. Communicate service problems to service-line staff for resolution. Communicate the resolution of the service problem to the customer.

  • Work with clinical department heads, directors, management and staff to facilitate client profiles, clinical service utilization and profitable revenue management. Meet with individual clinical department heads, directors and staff on a quarterly basis. Prepare and analyze call activity reports, including contacts made and follow-up.

  • Utilize contact management software, for daily, weekly and monthly reporting. Maintain all customer profiles, records and files. Develop client profiles to establish relationship between the hospital and prospective customer. Prepare call activity reports, including contacts made and follow-up.

  • Responsible for the development and implementation of an outreach plan for designated specialties.

  • Participate in training, planning and regular training programs as required. Attend seminars and presentations to gain deeper knowledge and understanding of specialty area represented.

  • Make face-to-face contacts and presentations to all customers and potential customers introducing referral services, UI Health providers, hospital and clinic facilities and services.

  • Develop and coordinate team presentations with service-line managers to customers. Facilitate face to face meetings with prospective referring practices and UI Health Providers.

  • Act as liaison and coordinator with operations for the customers and set up tours, meetings and conferences.

  • Act as a liaison for customer service issues that arise within referring and potential referring provider base.

  • Responsible for the routine follow-up calls to existing customers to solve problems, to evaluate the level of satisfaction and to prospect for future business.

  • Regularly communicate with customers regarding service delivery and new service enhancements.

  • Perform other related duties and participate in special projects as assigned.

    Qualifications:

    Minimum Qualifications

    • Bachelor of Science in Healthcare, Management or other appropriate discipline.
    • Minimum three years of experience in sales, marketing, business development or relevant experience in health-related discipline, five or more years of experience preferred. Master's degree in healthcare administration or related discipline may be considered in lieu of experience.
    • Minimum two years of experience with market intelligence software running market reports, identifying referral opportunities, and recording field activities preferred. Knowledgeable of healthcare marketing trends, issues, opportunities and solutions.
    • Experience in working with a physician provider base.
    • Well organized, high energy, effective at multi-tasking, self-motivated.
    • Excellent verbal and written communications skills to effectively interact with University and departmental officials/staff.
    • Excellent problem-solving skills to address difficult patient access and physician referral issues.
    • Strong interpersonal skills that reflect courtesy, diplomacy, and a collaborative approach to develop and maintain effective work relationships.
    • Skilled using Microsoft Office suite (e.g. Word, Excel, PowerPoint) as well as proficiency with an Internet browser (e.g. Google Chrome, Microsoft Internet Explorer, or comparable browser).

    Working Conditions General Office Environment
    This position requires travel to healthcare providers in (or throughout) the Chicagoland area. Requires sitting for extended periods of time, standing, visual acumen, manual dexterity and fingering for working with computer key boards. Requires use of a private vehicle and a valid drivers license.

    The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

    The university provides accommodations to applicants and employees. Request an Accommodation
    Looking for more University of Illinois positions?

    We invite you to search for positions at each of the University of Illinois locations, the University of Illinois System Office and the University of Illinois Foundation. The University of Illinois System Office supports the primary missions of teaching, research, public service, and economic development for all of the Universities and offers positions in all locations. The University of Illinois Foundation is the official fundraising and private gift-receiving agency for the University of Illinois and also offers position in all locations. Click the links below to search for other University of Illinois positions.

    University of Illinois Urbana-Champaign
    University of Illinois Springfield
    University of Illinois System Office
    University of Illinois Foundation

    The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.


    To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/7727?c=uic







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    About University of Illinois - Chicago
    The University of Illinois Chicago is the city’s largest university and its only public Carnegie Research 1 institution. Its 16 academic colleges serve close to 34,000 undergraduate, graduate and professional students. UIC is recognized as one of the best public universities and one of the most ethnically rich and culturally diverse campuses in the nation, located in the heart of Chicago, it is an integral part of the city's educational, technological and cultural fabric.
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