The Department of Psychiatry and Behavioral Sciences is seeking a CO Medical Office Coordinator to provide secretarial support for a multi-faceted clinical/research office, ensure a smoothly functioning office, good patient relations, and interact with patients, patients' family members, referring physicians, andthird party carriers with regard to patient-related issues.

Specific Duties & Responsibilities

• Coordinates a multi-faceted clinical/research office.
  
• Assists patients, referring physicians, and third-party carriers to resolve patient related issues. Researches and prepares specialized reports and budgets.
  
• Schedules patients for consultations.
  
• Acquires medical/psychiatric records of patients.
  
• Relay information to patients regarding preparation for laboratory tests and examinations. Maintains familiarity with various types of medical insurance to explain these plans.
  
• Obtains pre-certifications as required by patients' health care insurers or managed care providers.
  
• Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
  
• Types routine correspondence and reports from dictation or handwritten copy using personal computer.
  
• Transcribes machine dictated medical reports and other documentation using medical terminology.
  
• Performs data entry of consult questionnaires.
  
• Answer telephone, screens callers, relays messages, and greets visitors.
  
• Maintains calendar, schedules appointments and meeting rooms.
  
• Opens, sorts and screens mail. Files in alphanumeric order and locates material from files.
  
• Coordinates the servicing of office equipment.
  
• Operates personal computer to access e-mail, electronic calendars, and other basic office support software. Uses automated systems to access, enter, and edit patient information.
  
• Completes various request forms for office supplies and equipment as directed.
  
• Performs miscellaneous related duties as assigned.
  
• Must adhere to Service Excellence Standards: customer relations, self-management, teamwork, communications, ownership/accountability, continuous performance improvement.

Special Knowledge, Skills, & Abilities

• Ability to work independently.
  
• Attention to detail and good proofreading skills.
  
• Excellent communication skills both written and oral.
  
• Excellent organizational skills require balancing multiple assignments.
  
• Ability to interact effectively with individuals at all levels and from diverse cultures.
  
• Clinical sensitivity required.
  
• Knowledge of medical terminology.
  
• Experience in the Johns Hopkins system strongly preferred.
  
• Any specific physical requirements for the job:
  
• Able to sit in a normal seated position for extended periods.
  
• Able to reach by extending hand(s) or arm(s) in any direction.
  
• Finger dexterity required, able to manipulate objects with fingers rather than entire hand(s) or arm(s), e.g., use of computer keyboard.
  
• Communication skills using the spoken word.
  
• Ability to see within normal parameters.
  
• Ability to hear within normal range.

• High School Diploma or graduation equivalent.
• Two years administrative experience.
• Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.

• Associates Degree.
• Two years medical office experience.

Classified Title: Medical Office Coordinator 
Job Posting Title (Working Title): CO Medical Office Coordinator   
Role/Level/Range: ATO 40/E/02/OD  
Starting Hourly Pay Rate  Range: Min $16.00 - Max $28.50 HRLY ($21.65/hour targeted; Commensurate with experience)
Employee group: Full Time 
Schedule: Mon - Fri, 8:30AM - 5:00PM 
Exempt Status: Non-Exempt 
Location: School of Medicine Campus 
Department name: SOM Psy General Psychiatry  
Personnel area: School of Medicine 

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.