Position Summary

Provides integration support for clinical, hospital and third party vendor information systems in implementing the Institution’s goals and mission related to its Information Systems and Technology strategies. Configures, supports and maintains the interfaces necessary for an integrated delivery system both internally and externally.

Essential Duties

1. Coordinates the design, configuration and implementation of interfaces between the hospital information system, scheduling system, electronic health record and other third party systems. Utilizes ticketing system as appropriate to document system issues, progress, and outcomes or resolutions.
2. Coordinates thorough connectivity, quality assurance testing, ongoing monitoring and troubleshooting of both internal and external vendor interfaces to assure proper data integration functioning.
3. Develops, tests and implements interfaces using the interface engine.
4. Acquires knowledge of use of interface tools used by outside vendors to allow for proper maintenance of corresponding interfaces.
5. Documents interface specifications and maintenance procedures.
6. Performs daily maintenance in all data integration areas to ensure minimal business interruption and on-time delivery of data to downstream systems.
7. Provides support for assigned Information Systems projects and systems, including the design, implementation, testing, problem diagnosis and ongoing support. In addition, provides support to other departments on issues related to data integration.
8. Understands surrounding systems in order to understand the entire solution end to end.
9. Provides on-call support for application software problems and downtime events during off-shifts, weekends, and holidays.

Other Duties

1. Participates in Quality Assessment (QA) and Quality Improvement (QI) programs, as directed.
2. Increases customer service knowledge, skill and ability by participating in department and institution-wide specific programs.
3. Assists with training of new employees and key users.

Competencies

1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
2. Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
3. Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
4. Building Strategic Relationships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals.
5. Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Addresses conflicts by focusing on the issues at hand to develop effective solutions when disputes or disagreements occur; helps others resolve conflicts by providing impartial mediation when needed.

Supervisory or Managerial Responsibility

None

Travel

None

Core Values

1. Be available to work as scheduled and report to work on time.
2. Be willing to accept supervision and work well with others.
3. Be well groomed, appropriately for your role and wear ID Badge visibly.
4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
5. Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.
6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
7. Wears appropriate PPE as outlined by the infection control policies and procedures.
8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Salary Range: $80,000 - $105,000

Benefits

At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset.

With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

• Medical Plans, Dental Plans and Vision Insurance
• Retirement Plan
• FSA and HSA
• Short and Long Term Disability
• Life Insurance and AD&D
• Voluntary Benefits, like Accident Insurance, Critical Care and Hospital Indemnity
• Sick and Vacation Paid Time Off
• Wellness Program
• Legal Plan