Position Summary

Provide the highest level of customer service to all member-owners. Special focus is on new construction. This also includes member-owner requests for additional service, upgrades and other related inquiries.

Essential Job Functions

• Communicate with member-owners concerning specifications, project status, requirements for Service, cost, easements and various other items necessary to extend service.
• Schedule appointments for staking technicians to meet Members.
• Prepare cost Estimates for projects.
• Manage project to ensure all applications, easement, project costs, located, permits and data entry are completed prior to construction.
• Review contractor invoicing to ensure that bills units are correct and agree with the work done, along with properly accounting for the invoices.
• Prepare copies and process all approvals, review contractor agreements to ensure they are kept up to date.
• Organize and track easements for filing by county, research easements, accounts, work orders, and other items, as needed to assist Members.
• Prepare various monthly and annual reports.
• Maintain and ensure Pole contracts are kept up-to-date.
• Assist Systems Engineer.
• Perform any and all other functions and requirements of the position as may be from time to time deemed necessary by the Manager.

Position Requirements

• Education Requirements:
  • Minimum of a High School Diploma or equivalent required.
• Experience:
  • 1-2 years' experience with Work Orders
  • Utility experience preferred
• Job Training:
  • On-going training in customer service and computer skills
• Communication Skills:
  • Must have excellent verbal and written communication skills with ability to handle confidential information.
  • Handling Member inquiries in-person and on the telephone regarding existing and new accounts. Develop letters and emails regarding information for new construction.
• Computer Skills:
  • Creating and updating member information, creating letters to members, Using Excel for monthly reports and cost analyst and adjustment to accounts.
• Analytical Skills:
  • Using cost estimates for jobs using information for staking sheets.
  • Coordinating Skills
  • Scheduling appointments for staking technicians manage and maintain paperwork for work orders and Member information. Time management skills are a must in order to accomplish all daily tasks required.
• Influencing Skills:
  • Must be able to enlighten the Member?Owners in such a way that they see the true

value of the product and services provided by the Cooperative.

Relationships

• Reports to Work Order Technician Supervisor

Physical Demands

(Scale: Rarely = Less than 5%, Occasionally = 5% - 25%, Frequently = More than 25%)

• Heavy lifting or moving of materials: N/A (Up to 10 pounds or less)
• Operates Equipment: N/A
• Operates Office Machines: Frequently - PCs, copy, fax machines, mail sorter, 10-key, telephone
• Standing: Rarely
• Walking: Occasionally
• Awkward Position (stooping, bending, etc.): Rarely
• Climbing Maximum: Rarely-Step Stool feet maximum height
• Eye-hand Coordination: Rarely
• Location: Indoor 98% of time, Outdoor 2% of time
• Work Conditions: Overtime, only as needed.