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Customer Service & Campus Operations Assistant

Northeastern University

Details

Posted:

August 30, 2024

Location:

Salary:

Open

Type:

Full-time

Customer Service & Campus Operations Assistant

About the Opportunity

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

JOB SUMMARY

Under the direction of the Operations Coordinator and reporting to the Associate Director of Operations (ADO), the Campus Operations Assistant (COA) serves as the first point of contact for visitors and students to the Toronto Campus. The individual in this position supports the campus for class sessions that require flexible day, evening, and weekend hours (40 hours per week). The COA will assist with front desk duties and ensure that students and faculty are appropriately set up to conduct classes and support events. The COA greets and checks students in for classes and responds to requests and questions from current students and faculty.

MINIMUM QUALIFICATIONS

Proficient computer skills with experience in or ability to learn Microsoft Word, Excel, PowerPoint, Outlook, and database management. Effective time management, organization, and communication skills. Strong planning, and customer (internal and external) service skills. Knowledge and skills required for this position are typically acquired through the completion of a High School Diploma (or equivalent) with a minimum of one-year of related experience. Experience in higher education preferred.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Campus Operations

Under the direction of the Operations Coordinator, serves as a primary point of contact, internally and externally, for campus activities.
Act as a liaison and providing hospitality to incoming visitors which could include students and staff from other locations, business partners, and prospective students.
Complete administrative duties, including but not limited to assisting faculty with printing handouts, organizing marketing materials, and maintaining campus inventory.
Provide customer service and answer general questions from students and faculty, which may include troubleshooting technical issues and assisting with classroom technology.
Trained in all safety procedures and systems, including RAVE, CPR/AED, building access, emergency facilities processes, etc.
May serve as Operations point person while on duty.
Other duties as assigned.

Event Support

Campus event assistant, serving the needs of internal and external constituents.
Remain accessible throughout the event for emergencies, questions, concerns, information, and assistance that pertains to event/program. Serve as host at registration table.
Assist Event Specialist in planning and producing major events and with event set up and break down.
Other duties as assigned.

Position Type

General Administration

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.

To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Toronto-ON-Canada/Customer-Service---Campus-Operations-Assistant_R127778

Internal Number: 5585902

About Northeastern University

Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.

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Customer Service & Campus Operations Assistant

Northeastern University

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