| Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.
Learn more about us: https://dhip.dukehealth.org/about-us $2,500 Commitment Bonus | Paid out in 2 equal installments over 12 months in 6-month increments (received at 6 months and 12 months). ?**Only new hires who have not worked for Duke University Health System in the past 12 months (at the time of offer) are eligible to receive the commitment bonus.** JOB LOCATION Central Carolina Surgery - 1002 N Church St JOB SUMMARY We are seeking a Patient Service Associate for Central Carolina Surgery located in Greensboro to serve as the first point of contact for our patients upon arrival for appointments. This role includes participation in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. JOB DUTIES AND RESPONSIBILITIES - Prepare for clinic visits by reviewing next day patients and completing next day preparation activities, enter pre-visit orders and prepare new patient charts.
- Check-in patient upon arrival in the practice according to established procedures; including, patient identification and verification in electronic health record and entering and editing information as needed.
- Present and educate patients on required forms and obtain signature as required by policy and procedure, collect and post co-payments and balances on accounts due, copy, file and distribute insurance cards.
- Coordinate all labs/procedures as requested. Maintain private physician office charts.
- Prepare and audit encounter forms for completeness and accuracy before batching forms or charge posting in the electronic health record.
- Schedule tests and procedures and complete and distribute ancillary service requisitions.
JOB ELIGIBILITY REQUIREMENTS - Requires knowledge of basic grammar and mathematical principles normally acquired through high school education
- Minimum of one year of work experience in directly communicating and providing service to patients or public is required.
- Experience in effectively coordinating multiple tasks or activities is required.
JOB HOURS The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays. Job Code: 00004502 PATIENT SERVICE ASSOCIATE
Job Level: B2 Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments. Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community. This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here. |