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The Portland’5 Centers for the Arts is looking for a Ticket Services Manager to serve our clients in event sales, manage box office staff, and support the Director of Ticket Services in the day-to-day operations of the box office.
The ticket services department of the Portland’5 Centers for the Arts oversees the box office for all 5 venues and has 5 full time employees and about 20 part time employees. We are open to the public during the work week for sales and customer service and work the events on evenings and weekends.
Each theater season brings new clients, different events, and new processes. This job entails detailed technical work, working in a fast-paced environment, and on a variety of projects all while being in frequent communication with people. Most of our efforts involve working with the event and event presenters.
As the Ticket Services Manager you will: - Manage, coordinate, and oversee ticket sales services provided to clients for assigned events such as venue scaling and dressing, event build on ticket software, sales reports, discount or presale offers, VIP Packages, dynamic pricing, fan club and discount sales, season subscription packages, broker and fraud mitigation.
- Manage the ticketing website for events regarding accurate and correction information and spelling, images, sales functioning, and menu options.
- Prepare and provide reports such as sales audits, seating maps, and other event documents.
- Calculate estimates, billing or credit statements, and reconcile orders in preparation for event settlements. Process event settlements for the ticket services department and review the settlement work of the part-time supervisors and other department staff.
- Coordinate accessible needs requests from patrons for events such as American Sign Language interpreting, captioning or audio description services, and/or seating needs.
- Secures services, arranges optimal seating arrangement and processes the billing and payment of such services. Coordinate service with other departments.
- Supervise box office staff including recruitment, training, scheduling, and coaching.
- Provide customer service to clients, patrons, contractors, and other visitors; research and resolve questions.
- Assist other departments with communications, meetings, recruitments, and committees.
- Assist the Director of Ticket Services with implementing goals and objectives.
- Oversee the day-to-day operations of the box office.
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