Police Communications Operator (PCO) Supervisor

The Communications Center at the University of Maryland, Baltimore Police Department (UMBPD) has an exciting opportunity for a Police Communications Operator (PCO) Supervisor. Under general supervision, the PCO Supervisor is responsible for the supervision and operation of the UMB Police Communications Center.

Benefits: Non-exempt Regular

UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of. This position participates in a retirement program, effective on your date of hire. Non-exempt regular staff receive a generous PAID leave package that starts with 11 days of vacation accrued per year, 15 paid holidays, 3 personal leave, unlimited accrual of sick time, and time for community service; comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

The ideal candidate will personally connect with the Administration and Finance's W.I.S.E.R. Guiding Principles which closely mirror UMB's core values:

Well-Being and Sustainability
Innovation and Discovery
Service Excellence and Accountability
Equity and Justice
Respect and Integrity

Primary Duties:

1. Plans, organizes, and coordinates the functions and operations of the Police Communications Center. Develops staffing schedules and supervises the 24-hour operations of the Center.
   
2. Plans and coordinates maintenance and improvements to all electronic and computer equipment.
   
3. Assures Center adherence to State requirements as a 911 Public Safety Answer Point (PSAP). Monitors the efficiency of the Center and makes recommendations for improvements where needed.
   
4. Develops and provides training programs for new employees and in-service training for the staff.
   
5. Receives and investigates complaints related to Center operations. Drafts written responses or recommendations for corrective action.
   
6. Coordinates fingerprinting services for Child Care background investigations with Criminal Justice Information System-Central Repository and the University community. Responds to other related requests as appropriate.
   
7. Performs all duties of a Police Communications Operator as needed.
   

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.

Education: High School Diploma or GED.

Experience: Four (4) years as a Police Communications Operator.

OTHER: Certification to operate a National Criminal Information Center (NCIC).

Preferred Experience: Two (2) years of experience in a supervisory or lead role in a public safety/dispatch communications environment or other directly related work experience preferred.

Required Knowledge/Skills/Abilities:

Comprehensive knowledge of emergency communications practices and procedures. Skill in the operation of assigned communications equipment including telephones, voice recorder, computer terminal and input keyboard, radio transmitter, and teletypewriter; in summarizing and relaying information; in the use of keyboards and office equipment. Ability to analyze a variety of communication problems and make technical and procedural recommendations for their resolution; to communicate effectively both orally and in writing; to coordinate activities of several sections involved in emergency call and dispatch functions; to maintain records and prepare written reports; to establish and maintain effective working relationships; to supervise and train assigned staff; to remain calm under pressure and function effectively in situations involving stress and uncertainty.

OTHER: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

CONDITIONS OF EMPLOYMENT:

Applicants must submit to and successfully pass a comprehensive background investigation. Candidates selected for employment may be subject to medical inquiries and/or medical examination to determine the ability to perform the job. Employees in this job class must maintain certification for NCIC operation.

Based on the duties of this position, selected candidates are not eligible to participate in the Bargaining Unit (Union).

Salary Range: $66,000 - $72,000

UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy. For assistance related to employment, please contact the Staffing department at HRJobs@umaryland.edu.

If you anticipate needing a reasonable accommodation for a disability under the Americans with Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact HRDiversity@umaryland.edu. Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.

The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. For more information, follow this link UMB Notice of Non-Discrimination.