Deposit Operations Manager

Position Description

Harvard Federal Credit Union (Harvard FCU) has a dynamic small-business atmosphere where every member of the team has a significant impact on our success. Our headquarters and flagship branch are in the heart of Harvard Square, surrounded by shops, restaurants, and the vibrant University community. We are looking for talented, member-centric individuals to join our growing team. If you have energy, enthusiasm, and thrive in a fast-paced environment, please read on.

Position Description:

The Deposit Operations Manager is responsible for the planning and management of the daily functions of the Deposit Operations areas including ACH processing, statement processing, deposit tax forms, check processing, CO-OP Shared Branching, interoffice/US mail, mail transactions, returned mail, mobile check deposits, processing all levies, back-up withholding, FedNow/RTP and overdraft privilege. This position reports to the VP of Operations & Applications.

Job Functions:

• Manages Deposit Operations team. Provides leadership and direction with an emphasis on professional development and team building, maintaining a positive and engaging work environment.
• Hires, coaches, disciplines and terminates staff and temps in coordination with senior management. Determines proper staffing levels.
• Responsible for the daily posting of ACH and Inclearing files including working the exception lists, pay/no pay decisions, posting to members' accounts, balancing files, and abiding by National Automated Clearing House Association (NACHA) rules. Obtains and remains current with ACH timeframes and regulations, as well as returned item processes. Assures adherence to all ACH rules and regulations.
• Maintains controls and procedures, and develops training plans to ensure efficient operations while managing risk. Develops, implements, and monitors process of instituting regulatory requirements as it affects Credit Union policies and procedures. Ensures compliance with state and federal banking regulations.
• Collaborates with internal departments on projects, upgrades, training and resolving problems and/or concerns. Helps to resolve escalated complex issues and problems, both internal and external.
• Committed member of the management team. Comfortable displaying the values and visions of Harvard FCU.
• Responsible for the compliance and daily operations of the ODP program.
• Maintains strong business relationships with third-party vendors to achieve business goals.
• Ensures timely mailing of member notices (address changes, certificate maturity notices, etc.) and retrieves US mail.
• Responsible for accurate tax reporting on all non-IRA deposit products.
• Works with Collections to charge off deposit accounts as needed.
• Responsible for the organizational unclaimed property and escheatment process, ensuring that it meets all regulations.
• Prepares Operations metrics reports to meet compliance requirements or as requested. Prepares and ensures accuracy of periodic ACH board reports.
• Prepares for, and participates in, all Operations-related audits including Massachusetts Division of Banks, NCUA, CUNA Mutual, NEACH, and accounting firms contracted by the Credit Union.
• Responsible for balancing and monitoring all associated general ledger accounts. Works with Finance to resolve problems or outstanding entries in a timely manner (ACH, Checking, and Shared Branchings).
• Identifies and implements electronic and/or automated work processes, products and services to reduce operating expenses and provide a better member experience.
• Leads department in preventing and addressing fraud; collaborates across the organization to enhance fraud prevention and response efforts.
• Develops and implements policies and procedures related to commercial deposit accounts and FedNow/RTP.
• Reviews and coordinates website and forms updates.
• Performs other job-related duties and planning assignments as necessary.