Medical Assistant Patient Coordinator

Medical Assistant / Patient Registration Coordinator

Location: AdventHealth Orlando-601 EAST ROLLINS STREET, Orlando, 32803

All the benefits and perks you need for you and your family:

-          Benefits from Day One

-          Paid Days Off from Day One

-          Student Loan Repayment Program

-          Career Development

-          Whole Person Wellbeing Resources

-          Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Monday-Friday 7:30am-4:00pm

The community you’ll be caring for: Orlando Campus

o   AdventHealth Orlando is a lush tropical campus and our flagship hospital.

o   This 1,414-bed hospital serves as the major tertiary facility for much of the Southeast, the Caribbean and South America.

o   We are already one of the busiest hospitals in the nation, providing service excellence to more than 50,000 inpatients each year.

The role you’ll contribute:

Reporting to the Practice Manager and under the supervision of the Providers, the Medical Assistant/Patient Registration Coordinator is accountable for the patient's first impression of the organization in addition for their care as they perform a wide variety of patient care activities including patient registration and clinical duties. Adheres to state, federal and organizational guidelines to ensure quality care and patient safety with support from the Clinical Excellence team. Is essential in maintaining organization and facilitating patient flow. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

·       Demonstrates through behavior AdventHealth's core values of Keep Me Safe, Make It Easy, Love Me, and Own It.

·       Drives customer service initiatives by creating and owning the patient experience

·       Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously

·       Communicates with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration

·       Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel

·       Obtains client information for worker's comp and corporate accounts, and verifies authorization and service(s) requested

·       Verifies insurance eligibility and determines accurate up-front collection amount

·       Performs properly and legibly documents and reports all procedures and assessments in accordance with department policy.

·       Utilizing age-specific guidelines, assesses patient during clinical check-in, documents pertinent medical information and vital signs. Assesses for signs of abuse or neglect.

·       Performs and administers treatments, medications and any follow-up assessments ordered by the provider, verifying as needed. Responds appropriately in clinical emergencies and triage situations

·       Performs diagnostic and occupational medicine testing to include, but not limited to, EKG, spirometry, audiometry, titmus and pulse oximetry. Completes forensic testing collections in accordance with Department of Transportation (DOT) and Florida Drug Free Workplace Guidelines. This may include urine drug screens, blood/breath alcohol testing, oral fluids and hair testing.

·       Appropriately complete check-out duties and relays instructions/care to the patient or family

·       Performs required Quality Control checklist to ensure safety of the patient

·       Follows CDC guidelines, infection prevention practices, demonstrates appropriate use of PPE, performs hand washing according to policy and follows safety regulations.

·       Participates in departmental performance improvement initiatives

·       May be called upon to train newly hired clinical staff

The expertise and experiences you’ll need to succeed:

KNOWLEDGE AND EXPERIENCE STRONGLY REQUIRED:

·       Comprehensive knowledge of general medical assistant practices

·       Demonstrated ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements

·       Ability to operate a computer, copier, fax and scanner

·       Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds

·       Ability to multi-task efficiently in a fast pace, high patient volume environment

        KNOWLEDGE AND SKILLS PREFERRED:

·       Strong critical thinking skills

EDUCATION AND EXPERIENCE REQUIRED:

·       High school diploma or equivalent

·       1 year of related work experience OR Graduate of an accredited Medical Assistant program with completion of externship OR 6 months relevant experience within an AdventHealth facility

EDUCATION AND EXPERIENCE PREFERRED:

·       Previous MA experience

·       Previous urgent care / ED experience

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

1)    Must be currently certified and maintain certification by one of the following:

·       American Association of Medical Assistants ('AAMA') for Certified Medical Assistants

·       American Medical Certification Association ('AMCA') for Clinical Medical Assistant Certification

·       American Medical Technologists ('AMT') for Registered Medical Assistant

·       National Association for Health Professionals ('NAHP') for Nationally Registered Certified Medical Assistant

·       National Center for Competency Testing ('NCCT') for National Certified Medical Assistant

·       National Health Career Association ('NHA') for Registered Clinical Medical Assistant

·       American Allied Health (“AAH”) for Nationally Certified Medical Assistant

·       Certified Clinical Medical Assistant from National Performance Specialists (NPS)

·       National Certification Medical Association (“NCMA”) for Registered Clinical Medical Assistant Specialist

·       State of North Carolina Paramedic License

2)    CPR Certification

3)    Continued maintenance of BAT certification after hire

4)    Continued maintenance of Drug Screen Certification after hire