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(Pool) Temporary Computing Coordinator
Southern Oregon University
(Pool) Temporary Computing Coordinator
Southern Oregon University
 (Pool) Temporary Computing Coordinator Southern Oregon University POSITION SUMMARY: Pooled Recruitment: By applying to this pool, applicants are not applying for a specific position. By applying, qualified applicants will be considered for Temporary Computing Coordinator appointments that may become available at Southern Oregon University on an as-needed, part-time, and limited-duration basis. The appointment varies in classification, salary, and length (not to exceed 1040 hours within a 12-month period), and provides varying levels of computing services support. Applications will be kept on file and qualified applicants contacted by the hiring department for an interview. Applicants may withdraw their application from the pool at any time. This pool may be refreshed annually and interested applicants must reapply for continued consideration. For inquiries and additional information, please contact Human Resource Services via email at hrs@sou.edu or call 541-552-8553. _____________________ Job Family Group: Support Staff - Hourly Division/Department: Finance & Administration/Information Technology Compensation Range (if applicable): $16.11 per hour FLSA Status: Non-Exempt Appointment Basis: Temporary/Limited Duration Time Type: Part-time Benefits Eligible: No Renewable/Non-renewable/Grants/Limited Duration: Non-renewable/Limited Duration This position must possess and maintain a current, valid Driver License: No This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes Lead Work/Supervisory Responsibilities: No Remote Work Type: On-campus Visa Sponsorship: This employer will not sponsor applicants for visas. POSITION DESCRIPTION: This position is responsible for the repair, configuration, and maintenance of desktop and mobile hardware, software applications, network printers/print servers, and other peripheral devices campus-wide. Minimum Qualifications
Preferred Qualifications
Essential Functions Duties - Duties are expected to be performed at Level 1 of the IT competency series. Level 1 is designed for those who apply general knowledge to address common problems of a limited scope and/or contribute to group tasks. Typically works under direct supervision. (50%) Department User Support: Handle service calls and requests from faculty and staff via telephone, email, and web-based ticket entry system. Provide tier 1 and 2 support services including installation and upgrade of hardware and software, configuration of applications, and apply problem-solving methodologies and diagnostic utilities to aid in troubleshooting. Escalate issues to other teams as needed. Coordinate with internal teams and serve as the liaison between faculty and staff users and IT staff to ensure rapid resolution of reported issues. Work with vendors and online support sites to resolve complex issues or complete warranty repairs. Create and maintain help desk tickets, knowledge base, reports, and other documentation. Complete post-image configuration of laptop, netbook, iPad, smartphones, and other mobile devices. Anticipate and troubleshoot difficult problems affecting multiple systems. Recommend technical services to meet the immediate needs of users. (10%) Install and Upgrade Applications and Client Operating Systems: Install and maintain operating systems on faculty and staff computers. Use automated Operating System and Application Software delivery tools such as Microsoft System Center Configuration Manager or JAMF to automate the deployment of operating systems and software and to customize the way applications operate within the network environment when necessary. (10%) Equipment Life Cycle Replacement and Coordination of Computer Equipment Installation: Coordinate activities associated with the acquisition, installation, redistribution, and maintenance of desktop, laptop, and peripheral equipment for faculty and staff. Assesses user requirements and recommends best fit on equipment purchases. Maintain accurate inventories of computer equipment and software. (10%) Desktop Management: Collaborate with the Network and Communications Team (Desktop Systems Administrator) with the development of desktop configuration strategies and group policy management design. Review computer hardware specifications and configuration as required to successfully deploy operating systems and application software. (10%) Training and Orientation: Provide classroom and/or one-one-one training for staff and faculty in designated areas, other team members, and student employees in computer software applications, operating systems and troubleshooting techniques. (5%) Account Administration and Maintenance: Provision user accounts for faculty and staff in designated areas. Troubleshoot and repair employee account authentication problems in a variety of systems including Active Directory, Windows, Macintosh, Google Apps, Banner, Moodle, and others. Respond to requests for password resets and creation, modification, disabling and deletion of accounts; groups; distribution lists; and network file storage. Monitor automated account provisioning services. Follow user account retention and administrative action procedures. (5%) Network Printing: Assist with the maintenance of the network printing environment for the campus. Skills, Knowledge, and Abilities
Physical Demand
Special Conditions
Notice to Prospective Employees Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the 'Clery Act'), requires that prospective employees be notified of the availability of SOU's Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on use, possession and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention. An electronic copy of the Annual Security Report (ASR)can be accessed at the following link: https://inside.sou.edu/assets/security/AnnualCrimeReportFinal.pdf. A physical copy of the ASR is available at no charge upon request. To request a copy please visit the Campus Public Safety Office at 382 Wightman Street, Ashland OR 97520. For more information call 541-552-6258, or email clerycoordinator@sou.edu. _________________________ SOU is an equal access AA/EOE committed to achieving a diverse and inclusive workforce In compliance with the Americans with Disabilities Act (ADA), Southern Oregon University will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application, interviewing, and selection process. You are not required to note the presence of a disability on this application. If, however, you require a reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner to Human Resources. Diversity Statement: Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community. SOU Land Acknowledgement We want to take this moment to acknowledge that Southern Oregon University is located within the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together - who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon (https://www.grandronde.org) and the Confederated Tribes of Siletz Indians (https://www.ctsi.nsn.us/) are living descendants of the Takelma, Shasta, and Latgawa peoples of this area. We [you may say I or the name of a program/department] encourage YOU to learn about the land you reside on, and to join us in advocating for the inherent sovereignty of Indigenous people. Notice to Prospective Employees Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the 'Clery Act'), require that prospective employees be notified of the availability of SOU's Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on the use, possession, and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention. An electronic copy of the Annual Security Report (ASR)can be accessed at the following link: https://inside.sou.edu/security/statistics.html. A physical copy of the ASR is available at no charge upon request. To request a copy please visit the Campus Public Safety Office at 382 Wightman Street, Ashland OR 97520. For more information call 541-552-6258, or email clerycoordinator@sou.edu. To apply, please visit: https://sou.wd1.myworkdayjobs.com/en-US/Southern_Oregon_University/job/Southern-OregonAshland-Campus/XMLNAME--Pool---Temporary-Computing-Coordinator_R0000079 Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-aa00536a1630a9489825b273256bcfab
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Internal Number: 5601518
About Southern Oregon University
SOU provides career-focused, comprehensive educational experiences to over 6,200 students. Along with an emphasis on student success and intellectual growth, SOU is committed to diversity, inclusion and sustainability. Theoretical and experiential learning programs provide quality, innovative experiences for students. At SOU, students build strong community connections through internships, mentorships, field studies, capstone projects, volunteer opportunities and civic engagement.
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