Manager - Office, Conference Center and Employee Experience

Title:  Manager - Office, Conference Center and Employee Experience

Department/Unit: People Strategy & HR/Executive and Administration

FLSA Status: Full-time, Exempt

Location:  This position is located on-site at the APTA headquarters in Alexandria, VA

About APTA

Do you want to contribute to an organization dedicated to improving societal health? Would you like to collaborate with colleagues who are passionate about making a difference? Are you excited to work in a new state-of-the-art building designed to encourage movement, participation, and employee health?

Then you want to work for APTA!

APTA is the trusted leader for the physical therapy profession, representing more than 100,000 physical therapists, physical therapist assistants, and physical therapy students. Our approximately 150 employees support the association’s mission to build a community that advances the profession of physical therapy to improve the health of society. Learn more in our Association Profile.

Located in Alexandria, Virginia, APTA has outstanding employee benefits, including flexible work schedules, generous retirement contributions, and travel subsidies for employees who choose public and active transportation.

Summary

The Manager - Office, Conference Center, and Employee Experience will be responsible for working collaboratively with many departments across our Association to create a positive, engaging and supportive work environment.  This position will also be the lead in managing  APTA Centennial Center’s conference center in partnership with our outsourced Events team, providing service to APTA staff, members and external partners and clients for all activities, including but not limited to meetings, social activities, and other public and private events.  This position demonstrates excellent judgement in analyzing details and possesses the skills to make connections across different projects and adapt to clients’ unique needs in pursuing the successful completion of program objectives. In addition, this position incorporates business analysis skills to assist the organization in assessing business problems and change solutions.

Essential Functions

• Maintain an annual calendar of APTA hosted events and Centennial Center
• Track and report annual data on APTA’s internal and external meetings
• Oversee and partner with the outsourced events management vendor to execute external, and internal (when applicable), events within the agreed upon SOPs and guidelines
• Coach and mentor department Associate to ensure that customer service is accomplished individually and through teamwork
• Conduct weekly meetings with outsourced vendor’s staff and building management to review the schedule of applicable events, to ensure all resources are covered
• Regularly inspect Conference Center areas to ensure that the Center presents a consistently professional image; coordinate with building management to ensure that routine and non-routine maintenance and safety needs are met
• Provide responsive, knowledgeable, and astute reservations service, demonstrating knowledge of special needs, established preferences, ability to manage changes, appropriate placement of meetings, etc.
• Support foundational audiovisual needs for meetings including Zoom, Teams presentation software and add-ons, video production.
• In coordination with IT Support, ensure that outsourced conference center vendor staff are trained in Conference Center Technology to the extent possible to include Zoom, AirMedia, routine troubleshooting, wireless, and video conferencing.
• Promote client service throughout the department; ensure that client service standards are set and achieved by the team
• Researches, recommends, and executes regular employee experience activities. Listens to staff to gain understanding of the desired employee experiences.
• Serves as APTA staff lead in the planning, coordination and execution related to office meetings, staff events and employee engagement opportunities, including social functions, department meetings and APTA Members’ use of space.
• Develop timelines for office events and meetings to ensure that deadlines are met, details are coordinated, and participants are informed.
• Establish and maintain excellent relationships across all departments, outsourced site vendor, third-party vendors, and building management, communicating details to appropriate parties and managing customer (to include staff) expectations

Staff Expectations

• Upholds and fosters team values
• Complies with all APTA policies and procedures
• Performs other duties as assigned to foster achievement of association priorities