CHIEF ADMINSTRATIVE OFFICER

The Chief Administrative Officer (CAO) is a senior leadership role that reports directly to the Chief Executive Officer (CEO) and is instrumental in shaping and driving the organization’s success in strategic planning, operational efficiency, daily administrative operations, and team management. The CAO oversees the optimization of FQHC operational processes, implements best practices to improve efficiency and productivity, and enhances patient engagement and services. They lead and manage a team of operational and administrative staff, ensuring that the organization meets its goals, including increasing the number of patient encounters across all centers.

Key responsibilities include developing and executing strategies that drive operational excellence, monitoring performance indicators, and addressing bottlenecks to improve workflows. The CAO also plays a critical role in fostering a collaborative and high-performance work environment, focusing on talent recruitment, retention, and performance management processes. This position requires innovative thinking, effective communication, and the ability to oversee project management, policy development and implementation, and compliance to achieve organizational objectives and growth.

Primary Responsibilities:

• Lead and manage strategic planning and implementation.
• Oversee operational processes, ensuring efficiency, productivity, and patient service delivery within the organization.
• Improve patient engagement, leads development and implementation of new strategies to increase patient encounters and center profitability.
• Develop and monitor performance indicators, identifying areas for improvement.
• Guides and participates in policy development/implementation and ensures regulatory compliance with HRSA FQHC OSV, Joint Commission and other oversight entities.
• Foster a collaborative, high-performance team environment.
• Support recruiting, talent retention, and performance management processes.
• Participate in development of incentive plans for all employees
• Assists in writing and development of grants, contracts and other funding initiatives