Financial Aid Counselor

Location: Blackwood Campus

Department: Financial Aid

Days and Hours: See special instructions

Job Description:

• Perform verification and package financial aid awards.
• Assist with processing related to these tasks.
• Provide customer service to students in person and via telephone.
• Demonstrate and promote a culture of diversity, equity and inclusion.

• Ability to work directly with people from diverse racial, ethnic and socio-economic backgrounds.
• Review financial aid applications, performs verifications, packages awards, and fulfills other functions, in compliance with federal, state, and College regulations.
• Provide additional support to the EOF and Student Support Services programs in completing the verification process and posting awards to students' accounts.
• Utilize sound professional judgement when latitude is allowed in administering financial aid programs, including the review of dependency overrides and special circumstances, USAP appeals, etc.
• Demonstrate a basic knowledge of Colleague or other financial aid processing systems. Knowledgeable about NSLDS, COD, CPS, and other government related sites.
• Participate in campus events and present at financial aid workshops and seminars.
• Maintain a functional knowledge of state, federal and institutional financial aid programs and their corresponding regulations, processes, and procedures.
• Calculate refunds and repayments, and other award adjustments.
• Perform assignments associated with the administration of designated financial funds.
• Comply with all safety, fire, and smoking regulations.
• Complete all mandatory compliance and safety training as scheduled by Human Resources.
• Perform all other duties as assigned.

Minimum Qualifications:

• Bachelor's degree and one year of related experience.
• Computer literacy; ability to understand software functionality and convey understanding to others.
• Ability to reason logically and analyze data; attention to detail.
• Ability to work as a part of a cross-functional team in an innovative environment.
• Patient, resourceful, honest, committed to quality.
• Ability to work an intense environment with a diverse population.
• Willingness to work a flexible schedule, including extended hours and evenings and weekends at all college locations.

Job Category: Administrative/Staff