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SERVICE DESK SPECIALIST I, Information Services & Technology, IT Help Center
Boston University
SERVICE DESK SPECIALIST I, Information Services & Technology, IT Help Center
Boston University
 SERVICE DESK SPECIALIST I, Information Services & Technology, IT Help Center Tracking Code: 24500224020924 Job Description SERVICE DESK SPECIALIST I, Information Services & Technology, IT Help Center Category Charles River Campus --> Information Technology Job Location BOSTON, MA, United States Tracking Code 24500224020924 Salary Grade Grade 46 Position Type Full-Time/Regular We are seeking self-motivated, critical-thinking, hardworking technology professionals to join the ranks of our highly dynamic, diverse team! Individuals will have the opportunity to serve the Boston University community as its primary point of contact, providing first and second level technology support for 200+ IS&T provided IT services, while providing a positive experience for our clients. Use enterprise knowledge and technical expertise to assess client needs and address all inquiries with the appropriate action. Individuals will assist clients with a broad range of personal computing applications, general web support, courseware support, account creation and support, and networked applications and resources. The ideal candidate is one that values the client experience above all, is inventive, adaptable, enjoys a team-based structure, and ensures technology works for the client, not the other way around. They must also be equally comfortable and effective communicating with clients over the phone, in person, and through a ticketing system. Position requires semester-based rotating nights, weekends and/or holiday hours coverage, on campus, and COVID vaccine compliance, with periodic opportunities to work from home. In return, we provide an environment that encourages creativity, collaboration, professional and personal growth, career development, open doors, life-long friendships, and a sense of purpose topped off with a touch of humor and frequent laughter. This Service Desk position is in Client Services & Support, a large team (100) within BU's central Information Services & Technology group of about 450. We are the client facing group for all IS&T's services offered to the community. Required Skills
Technical Expertise
Soft Skills
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. Required Skills Job Location: BOSTON, MA Position Type: Full-Time/Regular Salary Grade: Grade 46 To apply, visit https://jobs.silkroad.com/BU/External/jobs/314709 Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-f90b24a88cefcc4782f265fe96a3ccf0
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Internal Number: 5672385
About Boston University
Boston University is no small operation. With over 33,000 undergraduate and graduate students from more than 140 countries, 10,000 faculty and staff, 16 schools and colleges, and 250 fields of study, our two campuses are always humming.
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