Supervisor, Revenue Cycle

Company Overview

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

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Job Description

Exciting Opportunity at MSK: Supervisor, Revenue Cycle

The Physician Billing and Hospital Billing/Patient Accounts teams are seeking Revenue Cycle Supervisors to oversee operational activities within the Insurance area, a division of the Revenue Cycle. The Supervisor will continually review staffing resources, workflow, and systems to identify optimal usage and effectiveness in order to ensure maximum hospital/physician reimbursement and the highest quality of billing practices. You will works with all levels of management in the Division and with other departments at the Center to identify and resolve issues and implement improvements.

Role Overview:

• Monitor and respond to the Team's daily operational needs to ensure timely and accurate completion of assignments and responsibilities.
• Collaborate with team to identify payer issues and implement plan to determine and address root cause issues; Communicates revenue impact to management
• Monitors staff productivity and ensures in alignment with the productivity standard; addresses productivity concerns through feedback and coaching sessions
• Facilitate monthly team and carrier meetings.
• Assumes responsibility in making operational decisions while keeping the Manager informed. Suggests and implements innovative changes to processes when applicable in order to improve results.
• Recruits, evaluates and hires candidates for Group Leader and Insurance Receivable Specialist vacancies.
• Responsible for monitoring assigned account receivable for aging and trending issues that arise.
• Trains and orients new and existing staff members on updated and new departmental policies and procedures. Provides feedback to the Manager on new/existing employee performance and job knowledge.
• Provides support and guidance to Group Leaders; manages appropriateness and prioritization of Group Leader's assigned tasks to ensure that they are able to respond to staff questions in a timely fashion; encourages development and offers guidance in responding to staff questions and issues.

Key Qualifications:

• A good decision-maker, with proven success at making timely decisions that keep the organization moving forward.
• Able to hold yourself accountable in order to achieve goals and live up to commitments.
• Skilled at operating optimally, even when things are not clear or the way forward is not obvious.
• Flexible in your approach and demeanor to align with the shifting demands of evolving circumstances.
• Successful with establishing relationships and working collaboratively with others to meet shared objectives and goals.
• Strong experience with EPIC

Core Skills:

• Knowledge of third party reimbursement
• Project management experiece preferred.
• Solid ability to lead and build an effective team while fostering engagement
• Ability to effectively adjust work priorities to meet shifting departmental demands
• A minimum of 1 year of supervision experience and minimum of 3 years experience in a healthcare billing environment is preferred.
• Excellent oral and written communication skills.
• Knowledge of Microsoft Word and Excel; strong analytical skills required.
• Sound judgment and diplomacy required to respond to critical operational and challenges.

Additional Information:

Location: Hybrid at 633 Third Ave

Schedule: 9:00 AM - 5:00 PM EST, Monday - Friday

Reports To: Manager, Revenue Cycle

Pay Range: $88,800.00-$142,200.00

Helpful Links:

• Please review important announcements about vaccination requirements and our upcoming EHR implementation by clicking here.

• MSK Compensation Philosophy

• Review Our Greats Benefits Offerings

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Closing

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

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