PRIMARY FUNCTION

PRINCIPLE DUTIES

1. Maintains responsibility for the clinical outcomes of the organization’s oral health services through regular monitoring of quality metrics and other indicators of performance. 
   1. Dental Director will represent the Dental Department on the organization’s Quality Improvement and Risk Management Committee. 
   2. Dental Director will communicate performance of the Department to all clinicians on a regular basis and work with the team to generate ideas for improvement.
   3. In conjunction with the Dental Service Line Manager and the COO, the Dental Director will implement and evaluate effectiveness of quality improvement activities.

2. Develops, implements, and evaluates clinical policies, protocols, and principles of practice related to the oral health program in compliance with applicable laws and regulations and organizational policy. 
   1. Accountable for involving the dental clinicians in development of procedures, health care standards, and clinical protocols to assure their implementation.

3. Accountable for proper organization and maintenance of patient records.

4. Reviews and responds patient grievances involving the dental department.

5. With support of the Compliance Analyst and CIO, monitors risk through routine review of the department’s peer review results and the organization’s incident reporting system.  Provides clinical leadership to both programs, assuring implementation of necessary corrective action(s) within the dental department.

6. Remains current on developments of diagnostic and treatment advancements and regulatory changes impacting clinical practice.  Informs clinicians and/or leadership team regarding the implication of these developments on care delivery within the organization.

Human Resource Activities

7. Responsible for selection of dental clinical provider staff (clinicians) and expected to actively participate in the recruitment process.

8. Evaluates credentials and current competence for dentists; recommends credentialing and privileging actions to Board of Directors. 
   1. Reviews recommendations of the Dental Service Line Manager and makes final determination of privileges for OLCPs and OCWs working on the dental team.

9. Accountable for assignment of dental clinician staff responsibilities and duties.  Provides regular supervision of clinical staff directly or through delegates to ensure clinical policies, protocols, and procedures are implemented properly.
   1. Develops individual team members through coaching and provides feedback on regular basis.  Address performance concerns in a timely fashion, documenting coaching or discipline conversations in accordance with organizational policy.
   1. Completes annual performance reviews on all clinicians.

10. Accountable for oversight of dental clinical staff development and for assuring appropriate continuing education and in-service training for the clinician and clinical support staff.
    1. Leads quarterly clinician team meetings.  Responsible for developing an agenda that includes clinical education; discussion of departmental issues/concerns; updates on policy or process changes impacting the department; and communicates other relevant information of interest to the clinical team.

11. Supports retention of dental clinicians by serving as the voice of the dental clinicians in organizational decisions.  Advocates for change as necessary to improve job satisfaction of clinicians.  Serves as a conduit of communication from Administration to clinicians to support understanding of business needs of the organization. 

Planning

12.Participates in short and long-range planning activities in support of the strategic plan and mission including identification of community health care needs and development of resources to meet these needs. 

a.Responsible for assuring appropriate clinician participation in the planning process.

13.Collaborates with the CEO and other members of the Executive Team in conducting activities, establishing systems, and implementing programs to meet the goals and objectives of the strategic plan. 

Financial Management and Budgeting

14. Participates in budget development and financial management decisions as they affect patient care and the quality and quantity of clinical programs and services.  Assists in development of budgets to assure adequate resource allocation and establish standards of productivity and performance.

15. Provides input and assists Chief Executive Officer or Chief Financial Officer in establishing appropriate financial parameters that impact on the viability of the organization (e.g. fee schedules, productivity standards/goals, wage scales, etc.).

General

16. Serves as a resource for colleagues on technical and procedural matters related to oral health.

17. Attends meetings of the Board on a quarterly basis to provide clinical information and input to board decisions, to appraise Directors of dental clinical quality assurance activities, and to report important and relevant dental care issues.

18. Responsible for assisting the Chief Executive Officer in representing the organization to patients, community groups and other organizations and agencies, particularly where clinical concerns are being addressed.