Administration Officer / Receptionist

Job Title

Job Description Summary

Job Description

As Administration Officer / Receptionist, this role delivers an exceptional client and visitor experiences in every interaction, whilst delivering a range of on-site workplace services. With a focus on anticipating needs, listening to the client and visitors, and making every interaction simple, effective, and quick.

Key Accountabilities

• Meet and greet visitors proactively in a timely manner

• Manage reception services to ensure a positive customer experience

• Announce arrival of guests;

• Responsible for leading and delivering workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements.

• Accountable for workplace operations

• Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, and the Wellness centre, etc. are clean and are being used for the correct purpose

• Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues

• Ensure locker and parking data integrity is maintained

• Meeting and event coordination - Work with contractors e.g. security, cleaning and catering to meet event requirements

• Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace

About you:

• Strong reception or hospitality / customer service background

• Professional verbal and written communication skills

• Ability to multi-task

• Able to demonstrate a common sense approach to problem solving

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;

• Career development and a promote from within culture;

• A Supportive and flexible environment;

• A workplace which promotes diversity and inclusion in everything we do.

At the very heart of Cushman & Wakefield lies an unrelenting commitment to creating an inclusive culture that benefits employees and creates a positive community impact. We are passionate about championing industry change and celebrating the diversity of our people, our business and our clients.