At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.
The Medical Assistant, Certified functionsasa nintegral member of theinterdisciplinary healthcare team in providingdir ect patient care. TheMedical Assistant, Certified performs routine admin istrative and patientcare supportive duties in a Health System medicalpr actice that assistmedical and/or nursing staff in the examination andtre atment ofpatients and ensure the clinic/office runs smoothly.
Work PerformedClinical responsibilities:The CMA takes medical histories and records vitalsigns, explainstreatment procedures to patie nts, and prepares patients for examinationsand procedures.Patient caresu pport responsibilities may include assisting the medicaland nursingsiona l content and his/her involvement intheplan of care, and documentingin t he patient record.Other clinical support responsibilities includedisposi ng ofcontaminated supplies, instrument processing, high level disinfecti onand sterilization of medical instruments, telephoning prescriptions to apharmacy, preparing and administering medications as directed byaphysi cian, and authorizing drug refills as directed. Performs otherclinical f unctions as delegated and supervised by the physician.Administrative res ponsibilities:The CMA greets patients, answers telephones, schedules app ointments toinclude arrive appointments in MaestroCare, checkoutpatients , andreferral scheduling; arranges for hospital admissions andlaboratory services, updates and files patient medical records, fills outinsurancef orms, handles billing, bookkeeping to include receiving copays andcollec tions on account balances; correspondence, and ordering clinicaland cler ical supplies and forms. Performs other administrative dutiesasdirtCommi ssion and falls and/or participate in clinic committees.
Knowled ge, Skills and AbilitiesGood customer service skills.Work requires th e ability to understand and follow oral and writteninstructions generall y acquired through a high school education andmedical assistant programm ing.Heavy lifting and the ability to transport stretcherand wheelchairpa tients may be required.Working knowledge of sterile techniques and speci al procedures that areapplicable to work performed.Working knowledge of procedures and techniques involved in administeringroutine andspecial t reatments to patients.Working knowledge of sanitation,personal hygiene a nd basic health andsafety precautions applicablefor workin a clinic sett ing. Workingknowledgeof infection control procedures and safety precauti ons.Age specific competencies.Daily clinic preparationprocess; registrat ion, scheduling, chargeposting, order entry.Able to document and communi cate pertinentinformationAbility to establish andmaintain effective work ing relationships withpatients and clinicstaffTypingskillsMedical termin ologyLevels II and III -- Ability to independently seek out resources an dwork collaboratively
LevelCharacteristics
N/A
Minimum Qualifications
Education
Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level IV --Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.
Experience
Level I -- No experience required. Level II -- 1 year of clinical experience as a Medical Assistant, Certified in a clinical setting. Level III -- 2 years of clinical experience as a Medical Assistant, Certified in a clinical setting. Level IV -- 3 years of clinical experience as a Medical Assistant, Certified in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition tothe education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II, III, and IV.
Degrees, Licensures, Certifications
Level I --Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level IV -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
