| Provides lead support and coordination through customer service to university groups and external constituents for conferences and meetings within the Thompson Student Center and outdoor spaces including but not limited to: set-up/tear-down of event fixtures; coordination, maintenance and repair of A/V (audio/visual) equipment (including support and instruction on equipment use); monitoring/maintaining of facilities before and during events. Hire, train, and supervise student workers that will provide A/V support; Work hours: Mon-Fri; 8 AM-5 PM or as work requirements indicate. May require evenings and weekends.  Responsibilities: 50% Provides support and coordination to university groups and external constituents for conferences/meetings/events within the Thompson Student Center including but not limited to:  Set-up/tear-down for events including tables, chairs, staging, and dance floor (as needed). Coordination of A/V equipment specific to customer needs. Instruction/training for customers utilizing their own A/V support personnel and verifying compatibility with external A/V equipment. Monitor/maintain entryways, restrooms, air vents, and outside entry areas before and during events. On-site support during the event to accommodate last minute requests and needs, all while providing a high degree of emphasis on customer service.
 20% Provide support for events including facility set-up/tear down, A/V support, coordination of campus services, and serving as onsite customer liaison.
 20% Coordinates reporting on behalf of the department including but not limited to: Maintaining building inventory and preparing annual inventory report. Identifying maintenance issues and submitting web-based work orders. Oversight of maintenance issues the Thompson Student Center. Assists in various day-to-day operational tasks including but not limited to: Maintaining and repairing A/V equipment or working with IT and a 3rd party contractor. Shampooing carpets/replacing carpet squares within the conferencing area. Supervising and performing all building furniture moves and/or repairs. Performing light audits. Operating scissor lift as needed for decorations in ballroom, dusting high areas and hanging/removing banners. Perform opening and closing tasks for the facility.
 Required Education and Experience:  Knowledge, Skills, and Abilities: Demonstrated excellent customer service skills. Ability to take a lead role. Exceptional problem-solving, critical thinking, and time management skills. Capability to handle confidential and sensitive information with discretion. Ability to multitask and work cooperatively with others. Strong organizational skills. Effective verbal and written communication skills. Knowledge of word processing and spreadsheet applications. Ability to be accountable, responsible, and dependable member of the Campus Operations team. Ability to work flexible hours and extended schedule to support events and duties that take place outside the normal operating hours.
 Other Requirements: Requires work beyond normal office hours and/ or work on weekends. Salary: The target base annual salary is commensurate with experience with a target base salary range of $41,000 - $45,100 and may be negotiable based on funding availability and candidate experience/skillset in relation to the minimum requirements of this position. Tarleton State University offers a career filled with purpose and opportunity in addition to competitive wages. As part of the Tarleton family, the following benefits are also available to full time and qualifying part time employees: Educational Benefits - employee perks that help enrich, grow, and foster career and professional development: |
