JOB RESPONSIBILITIES

Important and essential duties may include, but are not limited to the following: Key Responsibilities:

·         Leadership and Relationships

• Serves as a member of the senior management team and provides input into overall strategic, business, and financial plans.
• Prepares strategic and detailed business plans for building and enhancing the concessions program. Consolidates business plans and budgets for presentation and review by the Chief Revenue Management Officer, the Executive Office, and Board.
• Establishes good working relationships with all OIAA leadership, regulatory representatives, concession management, local governments and any other pertinent organizations with respect to the areas assigned.
• Makes effective verbal and written presentations to the Authority executives, Board of Commissioners and community stakeholders as required.
• Understands complex business, financial and legal provisions of concession agreements and ensuring their compliance.
• Mentor and develop the concessions team, fostering a culture of excellence, accountability, and continuous improvement.
  
  

• Operational
  • Leads and develops the Concessions Program including food and beverage, retail, and other concessions business and contract service agreements for ONT.
  • Establishes processes and procedures for ensuring compliance of concession contracts, leases and other agreements. Regularly assess processes and enhances as needed.
  • Monitors and evaluates the Concession Program’s customer service performance and appearance to ensure vendors and service providers meet ONT’s high standards of customer service excellence.
  • Oversees the development of concessions’ marketing and promotional programs and partnerships to drive performance.
  • Utilizes technology, data analytics, and direct engagement to monitor the business performance of tenants and concessionaires to ensure compliance with ONTs goals and vision.
  • Directs the development, drafting, negotiation, and implementation of all business plans and proposals, sponsorship programs, requests for proposals, contracts, leases, and agreements with concessionaires.
  • Oversees development and compliance for all concession lease agreements, ensuring that agreements contain key performance indicators, service level agreements, and reflect a governance structure that ensures an optimal, integrated operating model for ONT.
  • Oversees industry research to ensure OIAA Concessions requests for proposals, contracts, and operational processes align with industry best practices and concession market conditions.
  • Provides community outreach to drive interest in Concessions program offerings and opportunities.
• Financial and Capital Development
  • Optimizes revenues in alignment with OIAA vision, goals, and objectives.
  • Develops, provides input, and manages the operating and capital improvement budgets for the Concessions Department.
  • Directs development of financial pro formas relative to new business proposals.
  • Directs the build-out of concession spaces for revenue production, including development of revenue opportunities not customarily found at airports.
  • Provides input to capital development plans to ensure proper planning of concession programs for current and future concessions and terminal projects.
    
    
• Does related work as assigned
• May be occasionally assigned other duties for training purposes or technological changes or emergencies

PROFILE OF THE IDEAL CANDIDATE

Possesses subject matter experience and a track record of accomplishment in the disciplines outlined in this job description, preferably within the aviation industry.

• Exhibits a strong, efficient work ethic; integrity and accountability; superb communication skills; and the possession of, and ability to convey, subject matter expertise, a sound approach to strategic thinking and executive judgment
• Has experience in airport concession, customer service, airport concessions business negotiation and lease development.
• Ability to identify and define problems, collect data, establish facts, and draw valid conclusions.
• Ability to establish and maintain effective and professional working relationships with stakeholders, partners, and team members.
• Has experience managing a diverse team of professionals and managers.
• Possesses outstanding written and oral communication skills
• Maintains a familiarity with the airport's infrastructure, airline carrier operations, and the communities served
• Ability to deliver consistent, dependable service and high-quality work products, and continually develop industry knowledge and client contacts
• Ability to gain cooperation through tactful discussion and persuasion
• Ability to lead and mentor assigned staff
• Knowledge of social, political, and economic trends as they relate to the operation of the Ontario International Airport
• Knowledge of advanced principles and practices of budget preparation and administration
• Possesses the ability to interact effectively and courteously with employees, tenants, and the general public in an international aviation environment
• Ability to develop and establish strong working relationships with key partners as demonstrated by the level of two-way communication and feedback
• Ability to evaluate and prepare clear and concise reports
• Ability to consistently demonstrate the Core Values of OIAA

MINIMUM QUALIFICATIONS

 Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position.

• Bachelor's degree from an accredited college or university in Aviation, Business Consulting, Economics, Finance, Marketing, Real Estate or other related field.
• Eight (8) years of experience in Airport, concessions management, strategy and planning, or management, including at least three (3) years in a supervisory capacity.
• Progressively responsible experience in planning and procuring in-terminal food, beverage, retail and advertising concessions, is required.

LICENSES / CERTIFICATION

• Valid Driver's License equivalent to a California Class C Driver's
• Acceptable driving record at time of appointment and throughout
• Ability to pass all background / reference checks, knowledge examinations, as well as aptitude tests necessary to obtain an OIAA employee badge at ONT.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Finger dexterity to utilize a keyboard to input information on a computer.
• Ability to walk distances as needed for terminal site visits and operational compliance inspections/audits.
• Some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.
• The employee may occasionally lift up to 50

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee might encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position primarily operates in a professional climate controlled office
• Terminal areas, including those areas not open to the
• Non-climate controlled aircraft
• Domestic and international air travel to support OIAA
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This is an at-will, exempt position. Only a valid and properly executed employment agreement may alter status as an at-will employee. Verbal contracts are not valid. The employment relationship may be terminated at the will of either party upon notice to the other. As an at-will employee, there would not be an established property interest in continued employment with OIAA.