Customer Service Specialist, Office of the Bursar

Office of the Bursar

University of Tennessee at Chattanooga

This position answers questions related to Financial Aid, Parking Services, Registration, Housing, Auxiliary Services, Admissions, Graduate Studies, online/distance learning classes and miscellaneous student fees on a daily basis.

The Customer Service Specialist will assist the Assistant Bursar with operations of some accounting aspects relating to BANNER; prepare monthly, quarterly, yearly and year end reports required by systems, state and federal audit pertaining to Student Loans and Waiver reports; prepare and maintain the Old UC/UTC account throughout the year and at the fiscal year end close; assist with updating, maintaining and reviewing some collection accounts, returned checks and write offs; and process monthly transfer vouchers for the Perkins Student Loan reconciliation (ECSI). In addition, this position will be responsible for electronically logging in all mail including parking fines received through the USPS and campus mail.

Duties and Responsibilities:

• Answers multiple phone lines and assists callers with routine questions pertaining to fees, financial aid and other related questions, and transfers calls to appropriate staff, as needed

• Logs all forms of payments, including fee payment, scholarships, 3rd party billing, Plus Loans, MOCS Card, Perkins Loans and parking. Notify other departments when checks are available for pickup

• Reconciles and process monthly transfer vouchers for Student Loan payments received from third party vendor (ECSI)

• Assists with various audits and in the department, including parking decals, returned checks, cash flow over $10,000.00, bankruptcy (confirming bill code), students with housing penalties assessed, etc.

• Audits and balances TMOC vs. CBORD report and performs various departmental request

• Assists with releasing parking decals, preparing statements to be mailed and mailing or faxing tax information to students

• Prints and Faxes Argos Detail Code Reports to related departments

• Prepare reports for fiscal year prior to yearend close

The ideal candidate will possess the following:

• Must have excellent oral and written communication skills

• Strong organizational and communication skills are necessary

• Interpersonal and telephone skills are required

• Must have experience and skills using Microsoft Word and Microsoft Excel

• Must be knowledgeable with a high degree of accuracy in various office skills

• Ability to operate various office machines (computers, fax, copier, etc.) preferred

Review of applications will begin November 11, 2024, and continue until the position is filled. Applications received by this date will receive priority consideration.

Minimum Qualifications: Typically requires a high school diploma and one year of relevant experience, or an equivalent combination of education, training, and experience.

Preferred Qualifications: Some college or business school training is preferred; 1-2 years of experience in an office setting.

The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.