| Customer Service Manager /Federal Work Study Coordinator Posting Details | POSTING INFORMATION | | Internal Title | Customer Service Manager /Federal Work Study Coordinator | | Position Type | Classified | | Faculty / Non-Faculty / Administration | Non-Faculty | | Pay Band | 5 | | Level | 4 | | Department | Financial Aid | | Job Purpose | The Customer Service Manager manages the Office communication with students, parents, and others regarding the financial aid process. Provides research assistance on financial aid regulations and provide recommendations regarding policy and compliance. Assists the Associate Director of Student Services with staff training and development, as well as providing feedback of office needs or issues with processes as indicated via customer contacts.
The Federal Work-Study Coordinator oversees the administration and implementation of the Federal Work-Study (FWS) program at an educational institution. This role involves managing student employment opportunities, ensuring compliance with federal regulations, and providing support to students and employers. | | Minimum Requirements | Bachelor’s degree in business management or accounting, plus 2 years of experience in student financial aid or student employment in higher education administration is preferred. Relevant experience in business management, public administration, or administrative services or a bachelor’s degree may be substituted for the required work experience. Training and supervisory experience is helpful. Candidates with an equivalent combination of experience and/or education are encouraged to apply. | | Required Knowledge, Skills and Abilities | Excellent math and analytical skills along with a solid understanding of Title IV regulations. Possess excellent verbal, communication and customer service skills. Must be able to multi-task and prioritize workload, with frequent interruptions. Must have understanding of FERPA regulations. Experience with Banner Financial Aid and Microsoft Word and Excel is a plus. | | Additional Comments Regarding Position | Occasional work hours required in evenings and on weekends during peak processing periods. | | Special Instructions to Applicants | Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. *Salary is commensurate with education/experience which exceeds the minimum requirements. Offers of employment are contingent upon a successful background check. All applications must be submitted online https://jobs.cofc.edu. | | Salary | *$46,782 - $48,000 | | Posting Date | 11/19/2024 | | Closing Date | 12/13/2024 | | Benefits | - Insurance: Health/Dental/Vision
- Life Insurance
- Paid Leave: Sick/Annual/Parental
- Retirement
- Long Term Disability
- Paid Holidays
- Free CARTA Bus Service
- Employee Tuition Assistance Program (ETAP)
- Employee Assistance Program (EAP)
- Full Benefits Package – Click Here
| | Open Until Filled | No | | Posting Number | 2024175 | | EEO Statement | The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu. | | Quicklink for Posting | https://jobs.cofc.edu/postings/16187 | Job Duties | Job Duties | | Activity | Serves as primary point of contract for customers, clients, and partners by responding to daily correspondence and other inquiries regarding Financial Aid. Administers Department database of inquiries and FAQs to ensure messaging consistency and compliance for internal and external partners, and ensures all information is up-to-date. | | Essential or Marginal | Essential | | Percent of Time | 27 | | Activity | Counsels Students and Parents with regard to financial aid matters. Performs needs analysis and makes adjustments to awards based on analytical information.
Coordinates all verifications for enrollment & professional judgment assignments. Processes verifications as needed for student population, assigned by yearly File Review Distribution. | | Essential or Marginal | Essential | | Percent of Time | 25 | | Activity | Oversees the daily operations and staffing coverage of the reception area. Maintains and troubleshoots communication system for the office. Trains, and evaluates staff of Peer Counselors. Supports Director with all office training activities by crafting materials and coordinating all administrative aspects. | | Essential or Marginal | Essential | | Percent of Time | 15 | | Activity | Represents the College of Charleston at professional meetings and organizations related to financial aid and student development; to include Admissions Open House, High School Workshop, College Fairs, and other community outreach events. | | Essential or Marginal | Essential | | Percent of Time | 3 | | Activity | Supports Director and Financial Aid leadership with development and updating of departmental forms and website content to ensure consistent messaging, federal and state compliance, and effective customer support. | | Essential or Marginal | Marginal | | Percent of Time | 5 | | Activity | - Administer the Federal Work-Study program, ensuring compliance with federal guidelines. Work with Career Center and Payroll offices to coordinate adjustments to student’s payroll accounts. - Develop and maintain partnerships with local employers to create job opportunities for students. - Assist students in the application process for work-study positions. - Monitor student employment, ensuring hours worked and wages are accurately reported. | | Essential or Marginal | Essential | | Percent of Time | 25 | |
