IT Epic Manager (Professional Billing)

Boston Children?s Hospital?s recently completed a major enterprise EHR system initiative (Project Mosaic) that will further strengthen the care we provide patients and families. Project Mosaic was a 18-month implementation of a new unified EHR platform consolidating two systems into Epic. This is the first of several initiatives including integration with affiliated organizations and early and frequent adoption of technology. The IT Epic Manager for Professional Billing will lead an established team through project stabilization and manage a hybrid remote team as a highly engaged work unit. The ideal candidate has experience with remote workforces, meeting goals, managing multiple priorities, delegation of duties, and building personal and team accountability. They will create a high level of trust with customers and within the team by holding ourselves and others to the highest values of respect, inclusivity and diversity, teamwork, and kindness.

*** This position is a hybrid role with on-site presence required***

The IT Epic Manager (Professional Billing) will:

• Proactively engage with internal clients and stakeholders to understand current and future operational needs. Applies deep domain knowledge, a consultative approach and experience with EHRs across related applications to understand how best to address the business needs.
• Manage and prioritize workload and assignments of team members to meet business needs. Provides input into department goals. Ensure team has appropriate resources and highlights areas of need to manager for resolution. Regularly report on the productivity, progress, and effectiveness of the team in comparison to established performance metrics.
• Guide analysts through the design, build/configuration, testing, and deployment of the team?s core Epic applications, features, and integrations with other supported systems/applications. Performs advanced configuration (or customization, as necessary) to address business needs.
• Manage implementation of application changes with third-party systems to ensure integration. Assesses or guides others in the assessment of significant integration requirements for the team?s core Epic applications. Identify and recommend changes or customizations. Maintain, upgrade, and test all third-party integrations.
• Keep abreast of how the application is being used in other organizations to identify opportunities for optimization, enhancements. Propose optimizations and enhancements.
• Manage team?s efforts in support of upgrades. Coordinates with PM's to establish team?s deliverables for upgrade tasks and assigned release notes.
• Establish and maintain an open communication channel with staff. Facilitates team meetings to discuss the status of deliverables, shared issues, end-users? concerns and upcoming milestones. Serves in a lead role in presentations to senior leadership on key project updates, broad reaching Epic optimizations and issues, industry trends.

To qualify, you must have:

• Epic certification in either Resolute Professional Billing Administration OR Resolute Professional Billing Claims and Remittance Administration.
• Bachelor?s Degree is required; Master?s Degree preferred.
• 5+ years of experience in EHR application implementation and/or support, including responsibility for complex builds and integrations.
• Experience managing multiple EHR applications through the full lifecycle of implementation to go-live to optimization.

Boston Children?s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.


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