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Manager, Network Operations
University of Southern California (USC)
The University of Southern California (USC) Department of Information Technology Services (ITS) is seeking a Manager of Network operations and with an exceptional commitment to service excellence to join our team. This Manager, Network Operations will drive innovative solutions to support network planning, coordination, installation, maintenance, and repairs. Ensures reliable technology services (e.g., capacity planning, network management, performance) and that leadership/management standards and technology services employed are aligned with those specified in network service level agreements. As the Manager, Network Operations, you will be an integral leader within the Infrastructure Services team while reporting to the Director of Network Engineering. This is a full-time position eligible all USC Benefits + Perks available to its tenure such as comprehensive medical coverage, generous PTO and retirement matching, and free tuition. MINIMUM QUALIFICATIONS: The ideal candidate for the position of Manager, Network Operations must meet the following qualifications:
PREFERRED QUALIFICATIONS: Exceptional candidates for the position of Manager, Network Operations will also bring the following qualifications or more:
SCOPE OF THE ROLE The Manager, Network Operations will:
THE TEAM The ITS vision aligns strategy, business, and services; affirms ITS cultural values; empowers cross-functional teamwork; embraces world-class best practices; and promotes innovation, excellence, agility, and efficiency. To achieve this vision, ITS is committed to providing a resilient modern technology infrastructure that delivers the performance necessary to meet the demands of a growing customer base. By training in the latest technologies for its highly productive and motivated workforce and providing outstanding customer experience and technology services, ITS aligns with the universitys mission to provide exceptional learning opportunities for students. ITS is creating a workplace where employees can develop cutting-edge skills, take pride in the services they provide, and have access to the roles and career paths that align with their abilities and potential. We are looking for top talent to join us on our journey. ITS CULTURE USCs ITS organization represents a diverse and talented team committed to supporting a collaborative culture and delivering secure and innovative IT services, core to the mission of USC. ITS values accountability, excellence, and commitment to exceptional customer experience. ITS strives for a supportive and inclusive culture that encourages employees to do their best work every day and where individuals are recognized and celebrated for their contributions. ABOUT USC USC is the leading private research university in Los Angelesa global center for arts, technology, and international business. With more than 49,500 students, we are located primarily in Los Angeles and various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Familythe faculty, staff, students, and alumni who make USC a great place to workyou will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance. Join the USC ITS team and work as a trusted partner in shaping an environment of innovation and excellence. The annual base salary range for this position is $150,000 to $157,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidates work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. #LI-TV1 Minimum Education:Bachelor's degreeCombined experience/education as substitute for minimum educationMinimum Experience:6 yearsMinimum Field of Expertise:Six years experience in network operations, information technology, higher education and/or other relevant fields. Three years experience supporting large campus network environments. Extensive background in IT infrastructures (e.g., LAN/WAN, data centers, disaster recovery facilities). Experience on IT help desks (e.g., internal reporting, database management). Working knowledge of OSI layer 1-3 protocols. Experience with state/federal data regulations and requirements (e.g., FERPA, HIPAA). Ability to manage security protocols and implementations (e.g., IPSec, NAT, ACLs). Working knowledge of securitytechnology platforms (e.g., Fortinet, Palo Alto, Cisco). Demonstrated leadership,interpersonal, organizational, and critical thinking skills. Experience with service delivery governance processes and development. Exemplary interpersonal and written/oral communication skills. Proven ability to interpret and apply pertinent policies, procedures, regulations, and requirements. Demonstrated ability to communicate technical information to non-technical audiences. Proven ability to manage multiple projects, set priorities and work collaboratively in team environments.
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