| Location: Chicago, IL Job Description: - Works with Box Office team and Marketing Director to frame how Box Office interfaces with patron services and front-of-house during events.
- Independently manages box office operations at events including managing student box office employees, including all UChicago Arts events requiring Box Office Managerial presence. Responsible for the smooth operation of night-of-show ticketing, which includes oversight of off-site ticketing services and on-site ticket agents/will-call.Â
- Hires, trains, and supervises Box Office and front of house student staff.
- Acts as a representative of the Box Office with the public both in person and on the phone; handles customer complaints and issues as it relates to box office events and front of house.
- Participates in and assists with sales promotions and initiatives. Makes suggestions where appropriate in relation to ticket sales and/or audience segmentation.
- Assists Box Office and Ticketing Software Manager with database configuration and maintenance tasks, with primary responsibility for UChicago Arts events.
- Assists with tickets.uchicago.edu website administration and updates, including tracking website analytics relevant to Box Office sales activities.
- Provides regular sales reports on ticketed events, as requested. Collects and analyzes box office usage data, ticketing and sales data, and customer-relationship data for various purposes including evaluating purchasing trends, patron demographics, fundraising efforts, and the effectiveness of marketing campaigns.Â
- Working with the Finance team, manages cash and check deposits, credit card deposits, internal account transfers, reconciliation of web sales, and payment to event producers for Logan Center events.
- Provides customers with expedient responses to requests and problems, using a comprehensive knowledge of Court Theatre and UChicago Artsâ™ performances (including UChicago Presents and the Logan Center), policies, and services.
- Presents a positive and welcoming first impression to customers.
- Proactively handles all Box Office duties that may arise.
- Gains knowledge of other Front of House job duties, including House Management and Bartender, and may be asked to cover if necessary.
- Has a moderate/high level of authority in selling products and services. Works with marketing and other units to target growth areas and generate leads.
- Plays a key role in the execution of sales and marketing programs.
- Performs other related work as needed.
Preferred Qualifications Experience: - Processing financial transactions and making changes.
Technical Skills or Knowledge: - Proficient in Windows based computer programs.
Preferred Competencies - Excellent customer service, communication skills and phone etiquette.
- Attention to details a must.
- Accurate keyboarding skills.
- Remain pleasant during challenging situations.
- Work efficiently and independently.
- Foster partnership and collaboration.
- Lead performance and flawless execution.
- Ensure decision quality, accountability and drive results.
- Display emotional intelligence.
- Celebrate diversity and inclusion.
Working Conditions - Standard office conditions.
- Night and weekend work.
Application Documents The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination. Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form. The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637. |
