| A Level IV bargaining unit position responsible for the installation, operation, management,
maintenance and user support for the cooperative’s computer and internal networking systems. - Evaluate, recommend, install, operate and maintain all computer systems, including servers,
workstations, laptop computers, tablets, smartphone devices, operating systems and office
productivity software. - Evaluate, recommend, install, operate and maintain all internal networking systems and
processes, including routers, switches, firewalls, Wi-Fi, email and messaging, cloud
computing, LDAP/Domain services, intranet and remote access (VPN). - Provide disaster recovery and business continuity plans and procedures for computer and
internal network systems and processes. Develop and implement comprehensive data backup
procedures for off-site storage. - Implement and maintain the cooperative’s computer system and network security standards and ensure the reliable operation of authentication, authorization and accounting (AAA) security procedures. Configure and maintain system and network user accounts for system access, email and security.
- Prepare and implement long and short range plans for network expansion, workstation
replacement/retirement and server replacement/retirement/consolidation and plan for
upgrades and implementation of new technology. - Research existing and emerging system security vulnerabilities and ways to mitigate their
risk. Routinely update individual workstations and servers with virus and malware protection software. Monitor firewall/security logs to verify that security is not compromised by outside forces or remote access. - Perform basic to advanced repair of computers, servers and associated peripheral hardware.
Install, replace and configure hardware as needed. - Evaluate and apply operating system and production software patches and upgrades as
appropriate. - Assist the Network Engineer, Communications Technician and networking consultants in the installation, configuration, maintenance and user support of the cooperative’s IP based
telephone systems. - Attend meetings, conferences, utility meetings, workshops, seminars and training sessions in addition to reviewing publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned work areas.
- Prepare clear, informative and timely written reports on activities. Maintain detailed logs and documentation related to the ongoing operation and maintenance of the cooperative’s computer and internal networking systems, service requests and system changes.
- Provide general assistance to the Information Services team as requested.
- Keep immediate supervisor and designated staff fully and accurately informed concerning
work progress, including present and potential work problems and suggestions for new or
improved ways of addressing such problems. - Perform additional duties as necessary and assigned to maintain the effective functioning of the department and the cooperative.
- Respond to all user service requests in a timely manner.
- Respond to emergency callouts as requested within scope and abilities of this position, to
assist with work as necessary to restore power and fiber services. - Perform duties as necessary and assigned at the required skills and qualifications level
required to maintain the effective functioning of the cooperative. For full job description and to apply, please check out our website at www.opalco.com You must submit a Cover Letter, Resume, and application with at least three references to be considered for this position. |
