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Billing Collection Representative
Akron Children's
Full-Time, 40 Hours/Week Day Shift Remote (Applicant must reside in OH or PA) Summary: The representative utilizes telephone, email, and letters for verbal and written communication when providing assistance for families and insurances with all concerns and complaints regarding hospital and/or physician services. Documents interactions and transactions; details of inquiries; complaints and comments; and actions taken
Responsibilities:
Other information: High school graduate or equivalent required.?? One (1) year experience in a physician/hospital billing setting required, three (3) years preferred.?? Must have strong interpersonal skills as required to handle sensitive and confidential information. Must have above average communication and organizational skills to communicate verbally, prepare written communications for patients, patient families, physicians, third party payors, collection agencies, attorneys and other staff members.?? Prior experience in processing personal and confidential data when updating demographic and medical insurance information.?? Is proficient in utilizing third party and governmental web sites to locate accurate information needed for timely submissions of coverage and claim processing.
Must have experience with computerized physician/hospital systems. Ability to process large amounts of data in a timely manner, executes projects, create and maintain spreadsheets. Thorough knowledge of medical terminology and ICD9/10 CPT coding preferred. ??Ability to demonstrate professionalism, strong customer service and analytical skills. Highly developed attention to detail with ability to cross train to other functions as necessary. ??Numerical aptitude and the ability to exhibit proficient personal computer skills including, but not limited to, Microsoft Word and Excel is required. Must be results oriented and able to work independently to set priorities. Employee has a tremendous responsibility to the people we serve. Individuals who share these values and who are driven to make a difference will be considered for this position Prior EPIC experience a plus.
Full Time
FTE: 1.000000
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