DegreeWorks Administrator (IT Sr Associate 2) - Provisional

DegreeWorks Administrator (IT Sr Associate 2) - Provisional

GENERAL DUTIES

I.T. Senior Associates perform highly complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Senior Associates perform a range of work in development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include diagnosing, evaluating, overseeing and resolving highly complex projects. They have wide latitude for independent initiative and judgment and may serve in lead roles on complex programs or projects, and/or serve as a direct supervisor of a unit or group.

I.T. Senior Associates should demonstrate mastery of one or more technology-related disciplines, decision-making ability in situations related to those disciplines, and be able to serve as a resource in these areas. They may contribute to decisions on I.T. policies and technical standards.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/

CONTRACT TITLE

IT Senior Associate

FLSA

Exempt

CAMPUS SPECIFIC INFORMATION

The Office of Computing and Information Services (CIS) at the City University of New York (CUNY) supports the IT and telecommunications needs of CUNY's 25 colleges. CIS supports enterprise IT and applications and identifies and develops new technologies that advance the University's core mission. CIS operates and maintains the University's network, the enterprise Data Center, the CUNY Service Desk, manages the processes of safeguarding the University?s IT assets and maintaining the security posture by operating the CUNY Security Operations Center (SOC). Additionally, CIS develops disaster recovery plans for business continuity, supports the CUNYfirst Enterprise Resource Planning (ERP) solution that integrates student administration, financial management, and human resources operations across CUNY?s 25 colleges, and provides strategic and operational IT leadership to all CUNY campuses.

Reporting to the Senior DegreeWorks Administrator, the DegreeWorks Administrator will support and maintain the DegreeWorks systems to ensure data integrity and security, provide user support to campus coordinators to effectively utilize the system, perform system upgrades and enhancements to maintain and improve functionality, and collaborate with vendors to ensure support solutions meet the needs and objectives of the University?s student advisement solution, Ellucian?s DegreeWorks. Ensuring system support involves a collaborative effort among various staff members, including those handling web development, network, and system services, system server administration (such as Microsoft Services, Linux, Citrix, Juniper, and Oracle), legacy system development, quality assurance and performance testing, and coordination with related staff across the University when necessary.

Key responsibilities include, but are not limited to the following:

• Provide technical support for DegreeWorks and related systems, including University Enterprise deployment applications, commercial and in-house developed CUNY applications; ensure smooth operation and support a range of web-based functionalities for students, faculty, and staff.
• Implement and track changes to applications and their underlying infrastructure in alignment with CIS?s change management procedures.
• Support generation and maintenance of both new and existing student data reports, ensure accuracy and timely availability for stakeholders.
• Serve as point of contact with vendors to facilitate system enhancements and ensure seamless integration with existing systems and products; collaborate with the Application Support team, provide essential technical assistance, address challenges, set priorities, and offer support to help achieve team objectives.
• Coordinate closely with database administrators, application developers, and subject matter experts to specify, implement, and support planned changes and enhancements to University Enterprise application environment and related components within Central Information Services support structure.
• Partner with testing and quality assurance staff to participate in planning and executing migrations from testing to production environments, ensuring a smooth transition.
• Collaborate with the Project Management Office by contributing to the development and monitoring of project plans, budgets, status reports, scope documents, and other project- related documentation.
• Contribute to identifying and implementing additional technologies to support administrative and faculty needs related to initiatives.
• Perform special ad hoc requests, projects, and initiatives as needed, and undertake other related duties consistent with scope and intent of the position.

NOTES :

1. Until further notice, this position is eligible for a hybrid work schedule.
2. An appointment to this Competitive title/position in the Classified Civil Service Title Series will be made with a Provisional status. Employees in provisional status must pass a competitive civil service examination and be appointed from a civil service list to remain in the title/position.

MINIMUM QUALIFICATIONS

1. High School Diploma, G.E.D., or equivalent
2. An equivalent of ten years of experience post-high school that can be met by one of the following: ten years of full-time work experience in a computer or technology related position; an Associate's degree plus eight years of full-time work experience in a computer or technology-related position; or a Bachelor's degree from an accredited institution plus six years of full-time work experience in a computer or technology-related position
3. Demonstrated English Language proficiency
4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

This title has three levels. In addition to the minimum qualifications above, To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.

OTHER QUALIFICATIONS

Preferred:

• Knowledge of Ellucian?s DegreeWorks and integrated information systems.
• Expertise in vendor software installation, application support, and software management within a structured enterprise environment, including three-tiered web, application, and database architectures.
• Proficiency in HTML, JavaScript, CSS, Oracle SQL, Unix/Linux shell scripting (e.g., bash), and Java development, with a strong emphasis on coding best practices and optimization techniques.
• Experience with Middleware technologies such as Apache Tomcat, IBM WebSphere, and Oracle WebLogic, including configuration and performance tuning.
• Skilled in creating, customizing, and troubleshooting reports using tools like Crystal Reports, with a focus on meeting diverse reporting needs.
• Strong background in UNIX/Linux and Microsoft Windows Server operating systems, including system administration, scripting, and automation.
• In-depth understanding of web services technologies, including XML, REST API, and SOAP protocols, and their integration within enterprise systems.
• Solid understanding of multi-tier architecture, cross-platform integrations, and the ability to design and troubleshoot complex system interactions.
• Proficient in translating business and technical requirements into detailed system design specifications, ensuring alignment throughout the software development life cycle for both batch processing and web-based applications.
• Exceptional analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues efficiently.
• Strong ability to understand and address the technical and functional needs of students, faculty, and staff, ensuring user satisfaction and system reliability.
• Excellent written and verbal communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.

COMPENSATION

The current salaries based on level are as follows:

Level 1: $91,298

Level 2: $99,599

NOTE:

Following new contract negotiations with the DC 37 union, the new salary rates for the IT Senior Associate title and their respective levels will be as listed below; said rates are effective June 01, 2024 and will be implemented effective January 23, 2025 (state payroll) and 01/31/2025 (city payroll).

Level 1: $101,762

Level 2: $111,013

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

HOW TO APPLY

For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials meet the responsibilities and qualifications outlined.

The direct link to the job opening from external sources is:

https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS\HRAM\FL.HRS\CG\SEARCH\FL.GBL?Page=HRS\APP\JBPST\FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=29368&PostingSeq=1

Current CUNY employees must apply through CUNYfirst Employee Self Service using their login credentials. After you login, click the Careers tile on the Employee Self Service Menu page to view job openings

CLOSING DATE

Open until filled.

JOB SEARCH CATEGORY

CUNY Job Posting: Information Technology/Technical

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

Location

Central Office