Job Summary: The Assistant Director of Residential Housekeeping is responsible for coordinating and developing the residential housekeeping team. This member of the Student Affairs Facilities team serves as a valuable leader in training and professional development of staff members; supervising housekeeping managers; serving in campus wide on-call support; providing leadership for other major departmental functions such as summer camps and conferences, facility projects, and health and safety inspections. Duties & Essential Job Functions: 1. Supervises 2 full-time housekeeping team managers; indirectly responsible for 5-6 area supervisors and 55+ housekeeping staff. Evaluate job performance, set goals, develop staff and hold all employees accountable to department standards. 2. Coordinates summer facility usage with Facilities and Camps and Conferences, evaluate university program needs and ensure staffing and supplies will accommodate demand and be prepared for August Opening 3. Manages departmental purchases, including submitting all invoices and contracts through university procurement processes, reconciling monthly department budgets and plan for maintenance, repair and replacement of departmental housekeeping equipment. 4. Maintains standards of facility cleanliness and customer service by coordinating operations, job scheduling, managing communication between employees and building managers, and delivery of expected services. 5. Establishes department goals by designing, implementing and managing strategies for production and services division-wide. 6. Ensures delivery of services by filling position vacancies, identifying and addressing skills gaps in current employees, managing conflict, building teamwide accountability and mentoring direct and indirect reports. 7. Assists in developing short-term and long-term project plans for hall improvements and assists Director in prioritizing projects. 8. Assists in strategic planning for the department and implementation of action items related to the plan. 9. Helps coordinate capital repair and replace projects in residence halls (ex. Carpet). 10. Serves in on-call support for campus and respond to critical incidents as needed. 11. Performs other related duties as assigned. Required Education & Experience: • Bachelor’s Degree • 3 years’ experience in housekeeping management or facility management. • 3 years supervisory experience, can be concurrent Preferred Education & Experience: • Master’s degree. • Ability to speak and write fluent Spanish and English Required Licensure/Certification/Specialized Training: • Valid Texas Driver’s License. • Must be insurable under the university motor vehicle requirements. Preferred Licensure, Certification, and/or Specialized Training: • None Knowledge, Skills & Abilities: • Knowledge of safety regulations. • Knowledge of job-related policies and regulations. • Knowledge of customer service techniques. • Knowledge of basic computer operations. • Skill in some or all components of Microsoft Office. • Skill in Microsoft Windows navigation techniques. • Knowledge of basic Spanish/English communication. • Knowledge of basic record keeping techniques. • Knowledge of customer service techniques. • Ability to draft grammatically correct correspondence. • Ability to manage multiple projects and meet deadlines. • Ability to train and lead staff. TCU Core Competencies: University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system. Physical Requirements (With or Without Accommodations): • Visual acuity to read information from computer screens, forms and other printed materials and information. • Able to speak (enunciate) clearly in conversation and general communication. • Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. • Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. • Lifting and moving objects and equipment up to 10 lbs. Work Environment: • Work is indoors and sedentary and is subject to schedule changes and/or variable work hours. • This role is an on-campus, in-person position. • Designated as essential personnel and will report to campus in times when University is otherwise closed. • There are no harmful environmental conditions present for this job. • The noise level in this work environment is usually moderate. AA/EEO Statement: As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law. |