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Director, User Support Services
California State University, Northridge
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Director, User Support Services
California State University, Northridge
![]() Director, User Support Services At CSUN we aspire to continually grow as an inclusive, cooperative community! CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do and enjoy the unique value the CSUN community can offer. As a leader you will have the opportunity to thrive in a community in which our leaders share common traits as identified in our Leadership Principles https://www.csun.edu/leadership-principles. If this sounds like you, you've come to the right place. Responsibilities Under the general direction of the Associate Vice President, Information Technology, the Director, User Support Services (USS) directs, leads, and oversees all Information Technology (IT) service operations and related technology solutions in support of students, faculty, administrators, and other university stakeholders. This includes the IT Help Center, Walk-In Support Center, Classroom Technology Support, and Desktop & Computer Support Services. The incumbent serves as the primary representative for the campus IT Service Management solution, including related initiatives and projects to expand utilization and functionality campus wide.
*NOTE: To view the full position description copy and paste this link into your browser: https://mycsun.box.com/s/dm369jr9q1f2q0a8ex0kq02okn6lg2ig Qualifications
Knowledge, Skills, Abilities & Leadership
Pay, Benefits, & Work Schedule
General Information
Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race or ethnicity, religion or religious creed, nationality, age, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, marital status, veteran or military status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. To apply, visit https://careers.pageuppeople.com/873/nr/en-us/job/545461/director-user-support-services Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-354d3ccac6457e429da2b947e3b36078
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Internal Number: 5973304
One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor’s degrees to historically underrepresented students and enrolls the largest number of students who are Deaf and hard of hearing of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond.
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