IT Manager - Endpoint Management, Digital Technology Solutions (on-Site)

Job Overview

Manage IT Endpoint Team and the deployment, administration, life cycle, and end-user support for IT endpoints, software/hardware, and periphals. Key aspects also include process documentation, ITSM/ITIL, personnel performance management, training, collaboration with stakeholders, inventory control, and life-cycle management.

Essential Functions

• Work as a hands-on staff member with management/supervisory responsibilities.
• Responsible for the daily performance, availability, maintenance, and security of the university?s endpoint devices.
• Define, document, and maintain processes, procedures, and other related required documentation. Ensure adherence to all departmental and University-wide processes, procedures, and policies.
• Define and lead troubleshooting processes during and outside of normal business hours and participates in change management and root cause analysis.
• Ensure compliance with established and published University Information Security policies.
• Manage the associated budget, utilizing the relevant tools and techniques, such as forecasting, vendor negotiation, and active monitoring/reporting.
• Manage team projects, initiatives, and operations; coordinate resources, timetables, work assignments, and quality assurance.
• Interface with equipment vendors and service providers; obtain quotes, negotiate contracts, and process the equipment, software, and maintenance purchases necessary for departmental services and established Service Level Agreements (SLAs).
• May provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or related field

Nine (9) years of relevant work experience and/or other specialized training can be used in lieu of education requirement

Required Experience

• Five (5) years of experience in IT. Experience includes at least three (3) years of supervision.
• Experience performing endopint management with the associated administrator tools
• Experience with Active Directory and Group Policy management in an enterprise environment
• Experience with endpoint security and vulnerability tools

Additional Qualifications Considered

Relevant technical certifications (i.e., A+, Sec+, ITIL, Apple Certified Support Professional, Endpoint Administrator Associate)

Physical Requirements/Work Environment