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Information Technology Support Specialist, Wharton Computing and Instructional Technology
University of Pennsylvania
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Information Technology Support Specialist, Wharton Computing and Instructional Technology
University of Pennsylvania
![]() Information Technology Support Specialist, Wharton Computing and Instructional Technology University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more. Posted Job Title Information Technology Support Specialist, Wharton Computing and Instructional Technology Job Profile Title Information Technology Support Specialist B Job Description Summary Founded in 1881 as the world's first collegiate business school, the Wharton School of the University of Pennsylvania is shaping the future of business by incubating ideas, driving insights, and creating leaders who change the world. With campuses in Philadelphia and San Francisco, Wharton has over 850 staff, a faculty population of more than 235 renowned professors, and 5,000 undergraduate, MBA, executive MBA, and doctoral students. Each year, 13,000 professionals worldwide advance their careers through Wharton Executive Education's individual, company-customized, and online programs. More than 104,000 Wharton alumni form a powerful global network of leaders who transform business every day. Wharton is home to a diverse staff population representing a rich array of backgrounds, expertise, and cultures. To learn more, visit www.wharton.upenn.edu. The Client Support Services (CSS) team at The Wharton School delivers high-level, user-centric technical support to faculty, staff, and students. As the Single Point of Contact (SPOC) for Wharton's Technology Services, we efficiently manage incidents, service requests, and technical issues. Our approach emphasizes prompt triage, thorough assessment, research, and resolution to minimize disruptions to Wharton's operations. We are committed to continually enhancing our support and technical guidance for the community, events, and initiatives we serve. Job Description Key Responsibilities Include: Service Desk Operations/Technical Support:
Customer Service Excellence:
Cross Departmental Collaboration:
Technology Evaluation & Implementation:
Additional Duties:
Qualifications
Working Conditions: This position may require lifting equipment (up to 25 lbs.) and working occasional evening or weekend hours, especially during critical events. An on-call rotation for emergency support is also expected. Job Location - City, State Philadelphia, Pennsylvania Department / School Wharton School Pay Range $43,919.00 - $68,000.00 Annual Rate Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Equal Opportunity Statement The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law. Special Requirements Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job. University Benefits
To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Huntsman-Hall---4th-Floor/Information-Technology-Support-Specialist--Wharton-Computing-and-Instructional-Design_JR00102744-1 Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-ed63a4e7431de14581a36097a2467858
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Internal Number: 5976821
About University of Pennsylvania
Penn has a long and proud tradition of intellectual rigor and pursuit of innovative knowledge, begun by Benjamin Franklin in 1740. That tradition lives today through the creativity, entrepreneurship, and engagement of our faculty, students, and staff. Academic life at Penn is unparalleled, with an undergraduate student body of 10,000 from every U.S. state and around the world. The entering class of 2015 is the most talented and diverse in Penn's history. Consistently ranked among the top 10 universities in the country, Penn welcomes an additional 10,000 students to our top-ranked graduate and professional schools.
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