Membership Administrator

Key Responsibilities:

Membership Application Management & Member Onboarding: 

• Assist prospective members through the membership application process, including providing membership application materials, responding to questions and updating various systems for each application state.
• Review, verify, and process applications, ensuring all required documentation is complete and in compliance with MIPI Alliance policies.
• Create member records and generate dues invoices through the QBO accounting system.
• Follow up on outstanding dues invoices in accordance with program financial policies.
• Manage onboarding of new members, including sending welcome messages to and new member orientation materials.

Membership Renewals:

• Support the Membership Manager with renewal campaign administration, including sending follow-up communications on outstanding dues invoices in accordance with organization policies.
• Manage database updates to company profiles.
• Process supplier vendor forms and create accounts on member supplier portals as required.
• Maintain the renewal scorecard.

Customer Service:

• Provide prompt, courteous responses to member and prospective member inquiries, escalating more complex or technical inquiries to appropriate team members as needed.
• Coordinate with vendors to assist in setting up vendor accounts.

Database Management:

• Update and maintain membership databases and scorecards to reflect new applications, terminations, suspensions, and any changes in membership information.
• Update individual user accounts within the membership database as required, including activation and deactivation, and ensuring account accuracy and security.

Accounts Receivable & Financial Support:

• Work with the Finance team on any accounting actions pertaining to membership invoices such as invoice adjustments or write-offs.

Qualifications:

• Education: High school diploma or equivalent required. Associate’s or bachelor’s degree in business administration, non-profit management, or related field preferred.
• Experience: Three to five years experience in customer service, data entry, or administrative roles. Previous experience working with membership organizations is preferred.
• Technical Skills:
  • Excellent written and verbal communication skills.
  • Detail-oriented with a high level of accuracy.
  • Proficiency in Microsoft Office Suite, especially Excel.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Familiarity with membership databases or CRM systems is a plus.
• Soft skills:
  • Strong organizational and time management abilities.
  • Self-motivated and proactive.
  • Strong interpersonal skills and the ability to collaborate with the MIPI team and stakeholders.
  • Willingness to learn and adapt to new systems and processes.