Student Services Coordinator-Brooks Office of Admissions, Student Services, and Career Management

Student Services Coordinator-Brooks Office of Admissions, Student Services, and Career Management

Student Services Coordinator-Brooks Office of Admissions, Student Services, and Career Management

About the Jeb E. Brooks School of Public Policy

The Cornell Jeb E. Brooks School of Public Policy harnesses the University's broad disciplinary excellence in public policy, along with its innovative teaching, research, and engagement programs, to solve pressing global challenges. The school's prestigious faculty apply an interdisciplinary and problem-oriented focus to wide-ranging public policy issues as they explore how government choices intersect with people's lives. The school's initial areas of focus are in data science and technology policy; environmental and sustainability policy; health policy; human security; inequality and social policy; the politics and economics of development; and race, racism, and public policy.

The Opportunity

Jeb E. Brooks Office of Admissions, Student Services, and Career Management is seeking a dedicated Student Services Coordinator to support student recruitment, outreach, admissions, and student support functions for Brooks undergraduate programs. Reporting to the Assistant Dean of Enrollment and Student Services, you will assist with a variety of program administrative duties, including:

• Providing frontline support for student inquiries via walk-ins, email, and phone.
• Assisting with marketing efforts, admissions processes, and program administration.
• Scheduling appointments, meetings, and events.
• Managing purchasing needs for departmental and student spaces.
• Planning and coordinating student-focused events such as orientations and professional development workshops.
• Handling sensitive and confidential materials while maintaining student records and office documentation.

This is a full-time (39 hours/week) Contract College position that is based in Ithaca, NY. This position follows a 4:1 campus-to-home hybrid work arrangement. This hybrid work arrangement is subject to change at any time. Work hours are 8am-4:30pm Monday through Friday with occasional evening and weekend hours to help with department events.

What You Need

We are seeking a team member who is self-motivated, detail oriented, and organized. Additionally, you will:

• Hold an Associate's degree with 2 - 4 years of relevant experience in an office setting; or equivalent combination of education and experience.
• Have strong written and verbal communication skills to communicate, with diplomacy and tact, with faculty, staff, and students.
• Have strong interpersonal skills to anticipate and assist with the needs of students, faculty, and staff.
• Demonstrate outstanding customer service skills to manage high volume of traffic in a fast-paced office.
• Demonstrate ability of maintaining confidentiality to manage highly sensitive, confidential material.
• Have excellent organizational skills to manage and prioritize multiple tasks simultaneously and meet expected deadlines.
• Have excellent Outlook calendar skills to oversee and manage complex calendaring and schedules.
• Exercise discretion and make judgments independently of direct supervision.
• Display strong attention to detail to plan, organize and coordinate multiple projects, manage events special assignments.
• Have previous experience with event planning or project coordination.
• Be familiar with managing budgets, financial accounts, financial transition forms such as voucher, travel reimbursements, and financial reports.
• Be a proactive team member to foster a positive and productive team environment.
• Demonstrate experience and knowledge of Microsoft Suite including Word, PowerPoint and Excel and other software programs such as Access or SharePoint.
• Be available to work Memorial Day weekend to participate in, and support, commencement activities.

• Demonstrate commitment to supporting diversity, equity, access, inclusion, and wellbeing.

• Have experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.

If you possess these experiences and skills this may be the role for you! There are a few other qualifications we would view as incredibly helpful in this role, to include:

• Bachelor's degree
• Previous experience in a high-traffic student services office
• Previous coaching, delegating or supervisory experience that will aid in effectively providing guidance and delegation of work responsibilities to student employees who are hired to work in the unit
• Prior experience in an academic setting working with students and faculty
• Demonstrated experience working with web-based editing tools for website management
• Knowledge of and experience working with social media platforms
• Prior experience working with Salesforce or other customer relationships management (CRM) system
• Experience with Cornell policies and procedures in the areas of purchasing and accounting
• Knowledge of Cornell on-line systems: KFS Dashboards, I Want Doc, Purchase Order, e-SHOP, Salesforce, and Concur
• Experience with PeopleSoft and room scheduling software

A cover letter and resume are required for further consideration for this position.

Rewards and Benefits

Visa Sponsorship is not available for this position.

University Job Title:

Job Family:

Level:

Pay Rate Type:

Pay Range:

Remote Option Availability:

Company:

Contact Name:

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

Union Positions

Current Employees:

Online Submission Guidelines:

Employment Assistance:

Notice to Applicants:

EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.