Donor Services Account Manager

Location: Remote

RTI Donor Services is now Evergen Donor Services!

This rebranding reflects our strategic evolution as a leading CDMO in regenerative medicine and comes at the end of a significant year for the business, including the successful acquisitions of Cook Biotech in IN. and Collagen Solutions, MN. Our new brand identity emphasizes our unique positioning as the only CDMO offering a comprehensive portfolio of allograft and xenograft biomaterials at scale.

Evergen is a global industry-leading contract development and manufacturing organization (CDMO) in regenerative medicine. As the only regenerative medicine company that offers a differentiated portfolio of allograft and xenograft biomaterials at scale, Evergen is headquartered in Alachua, FL, and has manufacturing facilities in West Lafayette, IN., Eden Prairie and Glencoe, MN., Neunkirchen, DE., Glasgow, UK., and Marton, NZ.  

Read more about this change and Evergen’s commitment to advancing regenerative medicine here: https://lnkd.in/eMSfVJkM ;     

 RESPONSIBILITIES

• Maintains and builds account relationships with tissue recovery agencies including recovery, call centers, and quality leaders and contacts, as well as other key leaders within the partner organizations.
• Monitors and influences performance of the company’s Key Performance Indicators (KPIs) while maintaining partner satisfaction.
• Incorporates Voice of the Customer into approach and delights Tissue Recovery Partners with service excellence while responding to queries.
• Main point of contact for Tissue Recovery Partners within Evergen and coordinates day-to-day relationships with existing Tissue Recovery Partners, including events, on-site meetings, key annual meetings, and public relations events.
• Collaborates with Donor Services Clinical Services team to provide training on the processes of Evergen to promote collaboration and ensure smooth organizational interactions.
• Manages specific programs, projects, and initiatives to further the mission and values of Evergen.
• Provides and develops statistical reports for each Tissue Recovery Partner to promote the continuous development of their tissue program and reviews the data quarterly with executive and operational partner leaders.
• Partners with intra-company cross functional teams to resolve any issues or complaints identified by the Tissue Recovery Partners.
• Contributes to the development of business plans to maximize donation to the company’s specifications through the Tissue Recovery Partnerships according to terms of shared agreements.
• Other duties as assigned.