Student Services Coordinator II

Job Description

Montgomery College has an immediate need for a FT Student Services Coordinator II on the Germantown Campus with the ability to travel between campus locations as needed. The work schedule is Monday - Friday, 8:30 a.m. - 5:00 p.m., occasional weekend and evening hours may be required. This is a bargaining, non-exempt, grade 19 position. Non-exempt positions are not eligible to work a secondary job at Montgomery College. Montgomery College promotes and creates a working and learning environment rooted in the basic tenets of fairness, belonging, and inclusiveness. This position is not eligible for teleworking.

Under moderate supervision, incumbents perform general administrative office tasks. Assignments may include but are not limited to, greeting visitors, disseminating information about College courses, programs and services, and responding to questions regarding College admittance and registration, or financial aid application and eligibility requirements. Additional responsibilities may involve entering data, scheduling appointments, collecting and reviewing forms, processing registrations, and setting up classrooms.

This position will interact with internal and external constituencies including students, parents, faculty, staff, corporate clients, and the general public in the performance of their duties, and use independent judgment in handling daily tasks. The duties performed are well-defined, routine in nature, and are carried out in accordance with established College policies and procedures and departmental guidelines. The position may address matters of a complex or technical nature, in which case matters outside of guidelines are referred to a higher level for resolution.

Duties include but are not limited to:

• Serve as first point of contact responding to telephone, e-mail, and in-person queries from students, parents, faculty, staff, corporate clients, and the general public about various processes involving programs, services, courses offered, financial aid, admission eligibility requirements, and website navigation. Determine how to best answer inquiries and inform of next steps. Meet with students and guide them in choosing program and class. Provide coverage for call center during department closings.
• Process open enrollment, contract, and grant registrations, course drops, and transfers avoiding the creation of duplicate student records.
• Maintain academic history and student records to ensure appropriate residency and waivers for tuition purposes. Research student education and enrollment history for verification.
• Collect, review, and verify incoming documents for completeness and accuracy according to established Federal, State, and College eligibility requirements.
• Review weekly reports and resolve inconsistencies.
• Work with program areas to ensure proper program-to-student communication and draft a variety of documents informing students of events, programs, or deadlines.
• Accept and secure multiple types of payment including checks, credit cards, money orders, scholarships, and vouchers and process daily bank out activity to accurately represent fiscal activity impacting financial reporting. Apply hold codes to student accounts and generate refund or credit as appropriate.
• Provide training to faculty and staff on using classroom technology and troubleshoot technology in the absence of IT staff. Report needed repairs by generating work orders.
• Maintain classrooms.
• Perform other duties as assigned.

Required Qualifications:

• High school diploma or GED or a combination of education, training and experience providing understanding of the field.
• Two years of general office experience involving customer service.
• Working knowledge of modern office procedures and practices as applied to the provision of general office services, business English, spelling, grammar and conventional styles and formats used in oral and written communications.
• Working knowledge of relevant federal, state, and local laws regarding financial aid and eligibility requirements.
• Skill in using Microsoft Office applications including Image Now, and College-specific automated record-keeping systems.
• Skill in using a multi-line phone system, data entry, accessing relevant information from various sources for reporting purposes, and producing final typed materials for distribution.
• Ability to maintain confidentiality regarding student financial, academic, and personal records and able to handle challenging situations with students, parents, or general public using diplomacy and courtesy.
• The equivalent combination of education, training, certification and/or experience that provides the required knowledge and expertise to perform the essential functions of the job may be considered.
• Eligible applicants must currently be authorized to work in the United States and not require employer visa sponsorship.

Hiring Range: $21.62 -$27.02 per hour. Initial salary placement for new hires falls between the minimum and midpoint of the range and is based on relevant candidate experience and internal equity. The maximum salary for this position is $32.43 per hour.

Application Process:

• Click Here to apply online

For degrees earned outside of the U.S., a copy of your education equivalency, conducted by a nationally recognized evaluation service, must be included in your application.

As a condition of employment, the following are required at the time of hire:

• Successful completion of a background check and degree verification (if applicable).

• Participation in a Maryland State Retirement System plan (Pension or Optional Retirement Plan, depending on the position). If you are already retired from the Maryland State Retirement System, you may not enroll in a Maryland State Retirement System plan at Montgomery College and may have earn ings restrictions, per state law.

Our benefits package includes: generous paid vacation, sick, paid holidays, medical, dental, vision, group legal benefits, professional development, retirement plan, educational assistance, tuition waiver for employee and dependents, wellness programming including onsite gyms, pools and classes.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources and Strategic Talent Management at 240-567-5353 or HRSTM@montgomerycollege.edu. We require at least two weeks advance notice to enable us to provide the requested accommodation.

Montgomery College is an equal opportunity employer committed to promoting and fostering diversity among its student body, faculty, and staff.

Montgomery College is a tobacco-free and smoke-free workplace.

Closing Date